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- Tasks: Lead user research to enhance participant engagement and improve healthcare products.
- Company: Join Our Future Health, the UK's largest health research programme.
- Benefits: Competitive salary, generous pension, 30 days holiday, and enhanced parental leave.
- Why this job: Make a real impact on healthcare by shaping user experiences for millions.
- Qualifications: Experience in user research and strong communication skills required.
- Other info: Collaborative environment with opportunities for professional growth and innovation.
The predicted salary is between 43000 - 60000 £ per year.
Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled. We’re looking for a User Researcher to help shape and optimise how we engage with our volunteers.
In this role, you will ensure our products and services are grounded in a deep understanding of participant needs, behaviours, and experiences. Your work will directly influence how millions of people interact with Our Future Health and contribute to research that could transform healthcare. You’ll work closely with product, design, and analytics teams to generate insights that inform decision-making and improve the participant experience across our platforms and services.
Our Future Health engages with participants in many different ways. Some of the projects you may contribute to include:
- Designing and delivering valuable feedback to participants: Building personalised, valued feedback for the purpose of promoting continued engagement and participation in further research. Your work will ensure these products are meaningful, inclusive, and aligned with participant needs.
- Participant invitations to further research: Developing and evaluating how we invite participants to engage in further research. Your work will help ensure that invitations and supporting materials enable participants to make informed, confident choices, with a clear understanding of what participation involves and how it may benefit them and the broader health of the population.
You will:
- Lead and conduct user research across the product lifecycle using a range of qualitative and quantitative methods, including interviews, surveys, diary studies, usability testing, and ethnographic research.
- Generate clear, actionable insights that inform product design, improve user experience, and support strategic priorities.
- Design and run usability testing to refine products and services before launch.
- Evaluate products and services after launch to understand impact and identify opportunities for improvement.
- Work closely with product analysts, designers, and cross-functional teams to connect research insights with product decisions.
- Facilitate workshops and collaborative sessions to align teams around participant insights.
- Maintain a repository of research findings to support ongoing and future work.
- Support colleagues in planning and conducting research, sharing best practices and expertise.
- Champion inclusive and accessible research practices, ensuring participant voices are represented in decision-making.
Proven experience conducting user research for digital products or services. Experience independently designing and delivering research studies. Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), surveys, and behavioural analysis. The ability to translate complex findings into clear insights and practical recommendations. Strong communication skills, with the ability to present research findings to diverse stakeholders. Experience using research tools and platforms for recruitment, testing, analysis, and documentation. Experience working in agile, cross-functional teams through discovery and delivery phases. Confidence advocating for user-centred thinking across teams.
Closing date: 26th March. Salary from £43,000. Generous Pension Scheme – We invest in your future with employer contributions of up to 12%. 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you. Enhanced Parental Leave – Supporting you during life’s biggest moments. Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
User Researcher employer: Our Future Health
Contact Detail:
Our Future Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects and insights. This is your chance to demonstrate how your work has made a difference and how you can contribute to Our Future Health.
✨Tip Number 3
Prepare for interviews by practising common user researcher questions. Think about how you can showcase your experience with qualitative and quantitative methods, and be ready to discuss how you've influenced product design in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of Our Future Health and making a real impact.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Our Future Health is all about transforming healthcare through participant engagement, so make sure your application reflects an understanding of user needs and behaviours.
Showcase Your Research Skills: Highlight your experience with user research methods in your application. Whether it's interviews, surveys, or usability testing, we want to see how you've used these skills to generate insights that improve user experiences.
Be Clear and Concise: When detailing your past experiences, keep it straightforward. Use clear language to explain how your work has made a difference, especially in terms of participant engagement and product design. We love actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Our Future Health
✨Know Your User Research Methods
Make sure you brush up on various user research methods like interviews, surveys, and usability testing. Be ready to discuss how you've applied these techniques in past projects and how they can be beneficial for Our Future Health.
✨Showcase Your Insights
Prepare to share specific examples of how your research has led to actionable insights in previous roles. Highlight how these insights improved user experience or influenced product design, as this will resonate with the team’s focus on participant needs.
✨Collaborate and Communicate
Since you'll be working closely with cross-functional teams, practice articulating your thoughts clearly. Think about how you can facilitate workshops or sessions that align teams around participant insights, and be ready to demonstrate your collaborative spirit.
✨Champion Inclusivity
Be prepared to discuss how you ensure inclusive and accessible research practices. Share examples of how you've represented diverse participant voices in decision-making, as this aligns perfectly with the values of Our Future Health.