At a Glance
- Tasks: Create systems for efficient and ethical user research across the organisation.
- Company: Join Our Future Health, the UK's largest health research programme.
- Benefits: Salary from £40,000, generous holiday, pension scheme, and wellbeing support.
- Other info: Flexible working arrangements and a supportive, diverse workplace culture.
- Why this job: Make a real impact on healthcare by improving research processes.
- Qualifications: Experience in research operations or similar roles with strong organisational skills.
The predicted salary is between 40000 - 40000 £ per year.
Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.
We're looking for a User Research Operations Manager to join our growing team and help create the systems, processes and ways of working that enable high-quality, efficient and ethical user research across the organisation. This is an exciting opportunity for someone early in their ResearchOps career who loves bringing order to complexity, improving how teams work, and making it easier for research insights to have impact. You may already have experience in a ResearchOps role, or perhaps you've developed strong operational skills in an agency, consultancy, insight, customer research or service delivery environment.
If you're curious, organised, collaborative and passionate about helping research teams do their best work, we'd love to hear from you.
You’ll work closely with researchers and stakeholders across the organisation to:
- Enable great research delivery
- Support researchers in planning and delivering studies by providing practical operational guidance
- Help ensure research activities run smoothly, consistently and efficiently
- Improve research systems and tooling
- Manage and optimise the tools, platforms and processes that support research delivery
- Identify opportunities to streamline workflows and improve team productivity
- Make insights easier to find and use
- Maintain and improve research repositories and knowledge management systems
- Contribute to improving how evidence and insights are organised and shared across the organisation
- Champion ethical and inclusive research
- Support governance, ethics and data protection processes
- Help embed accessibility and inclusive recruitment practices into research delivery
- Maintain accurate records and operational documentation
- Drive continuous improvement
- Work with researchers and stakeholders to identify opportunities to improve ways of working
- Explore how AI-enabled tools and automation can help increase the speed, quality and scalability of research operations
- Contribute to building a strong ResearchOps culture and capability across the organisation
Qualifications:
- Experience in research operations, service operations, or a similar operational role
- Experience managing processes involving recruitment, scheduling, vendors, tooling or stakeholder coordination
- Strong organisational skills and the ability to manage multiple priorities effectively
- A systems-thinking approach and a passion for improving how things work
- Experience using tools that support research, customer insight, service delivery or operations
- Excellent attention to detail and a focus on quality and consistency
- Strong communication and collaboration skills
- An interest in user research and understanding the needs of research teams
Closing date for applications: 9am, 12th June
Benefits:
- Salary from £40,000.
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
- 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
- Enhanced Parental Leave – Supporting you during life’s biggest moments.
- Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.
At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk
User Research Operations Manager employer: Our Future Health
At Our Future Health, we are committed to transforming healthcare through innovative research, making us an exceptional employer for those passionate about user research operations. Our collaborative and inclusive work culture, combined with generous benefits such as a robust pension scheme, flexible working arrangements, and comprehensive wellbeing support, ensures that our employees thrive both personally and professionally. Located in the heart of Central London, we offer a dynamic environment where you can grow your skills and contribute to meaningful health advancements.
StudySmarter Expert Advice🤫
We think this is how you could land User Research Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that User Research Operations Manager role.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've improved processes or supported research teams in the past. We want to see your passion for making research operations smoother and more efficient.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace User Research Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Research Operations Manager role. Highlight your relevant experience in research operations and how it aligns with our mission at Our Future Health.
Showcase Your Organisational Skills:We love a candidate who can juggle multiple priorities! Use your application to demonstrate your strong organisational skills and any systems-thinking approaches you've used to improve processes in previous roles.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is curious, collaborative, and passionate about user research, so don’t be afraid to share your genuine interest in the field!
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Our Future Health
✨Know Your ResearchOps Inside Out
Make sure you understand the ins and outs of ResearchOps. Familiarise yourself with the tools and processes that support research delivery, as well as the ethical considerations involved. This will show your potential employer that you're not just interested in the role, but that you’re genuinely passionate about improving research systems.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and ability to manage multiple priorities. Think of specific situations where you streamlined workflows or improved team productivity. This will demonstrate your capability to bring order to complexity, which is key for this role.
✨Be Ready to Discuss Collaboration
Since the role involves working closely with researchers and stakeholders, be prepared to discuss your collaborative experiences. Share how you've successfully worked with teams in the past, and how you can help foster a strong ResearchOps culture within the organisation.
✨Emphasise Continuous Improvement
Talk about your passion for continuous improvement and how you've identified opportunities to enhance processes in previous roles. Mention any experience you have with AI-enabled tools or automation, as this aligns with the organisation's goals of increasing the speed and quality of research operations.
