Our Future Health is seeking an experienced Complaints Lead to own the end-to-end complaints process within the Participant Experience team. You will investigate concerns, ensure fair handling, and drive improvements to the participant experience across the organisation.
You will collaborate with internal teams, research partners and external stakeholders, analysing trends and providing insights to senior management while maintaining robust records and compliant processes.
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Participant Experience & Complaints Lead (Remote) employer: Our Future Health
At Our Future Health, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to make a real impact in health research. With generous benefits such as a robust pension scheme, flexible working arrangements, and comprehensive wellbeing support, we ensure our team members thrive both personally and professionally. Located in the heart of Central London, our office provides a vibrant environment where creativity and scientific inquiry flourish, making it an ideal place for passionate individuals to grow their careers in the health tech sector.
