Our Future Health is seeking an experienced Complaints Lead to own our complaints management within the Participant Experience team. You will investigate, resolve and report on complaints, driving improvements across governance, policies and services for participants.
Working with internal teams and external partners, you will analyse trends, implement corrective actions and support training to promote best practices in complaints handling.
#J-18808-Ljbffr
Participant Experience & Complaints Lead (Hybrid/Remote) employer: Our Future Health
At Our Future Health, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to make a real impact in health research. With generous benefits such as a robust pension scheme, flexible working arrangements, and comprehensive wellbeing support, we ensure our team members thrive both personally and professionally. Located in the heart of Central London, our office provides a vibrant environment where creativity and scientific inquiry flourish, making it an ideal place for passionate individuals to grow their careers in the health tech sector.
