At a Glance
- Tasks: Manage user research operations to enhance efficiency and impact across the organisation.
- Company: Join Our Future Health, the UK's largest health research programme.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing support.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real difference in healthcare by improving research processes and insights.
- Qualifications: Experience in research operations or similar roles with strong organisational skills.
The predicted salary is between 40000 - 40000 £ per year.
Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.
We're looking for a User Research Operations Manager to join our growing team and help create the systems, processes and ways of working that enable high-quality, efficient and ethical user research across the organisation. This is an exciting opportunity for someone early in their ResearchOps career who loves bringing order to complexity, improving how teams work, and making it easier for research insights to have impact. You may already have experience in a ResearchOps role, or perhaps you've developed strong operational skills in an agency, consultancy, insight, customer research or service delivery environment.
If you're curious, organised, collaborative and passionate about helping research teams do their best work, we'd love to hear from you.
You'll work closely with researchers and stakeholders across the organisation to:
- Enable great research delivery
- Support researchers in planning and delivering studies by providing practical operational guidance
- Help ensure research activities run smoothly, consistently and efficiently
- Improve research systems and tooling
- Manage and optimise the tools, platforms and processes that support research delivery
- Identify opportunities to streamline workflows and improve team productivity
- Make insights easier to find and use
- Maintain and improve research repositories and knowledge management systems
- Contribute to improving how evidence and insights are organised and shared across the organisation
- Champion ethical and inclusive research
- Support governance, ethics and data protection processes
- Help embed accessibility and inclusive recruitment practices into research delivery
- Maintain accurate records and operational documentation
- Drive continuous improvement
- Work with researchers and stakeholders to identify opportunities to improve ways of working
- Explore how AI-enabled tools and automation can help increase the speed, quality and scalability of research operations
- Contribute to building a strong ResearchOps culture and capability across the organisation
Requirements:
- Experience in research operations, service operations, or a similar operational role
- Experience managing processes involving recruitment, scheduling, vendors, tooling or stakeholder coordination
- Strong organisational skills and the ability to manage multiple priorities effectively
- A systems-thinking approach and a passion for improving how things work
- Experience using tools that support research, customer insight, service delivery or operations
- Excellent attention to detail and a focus on quality and consistency
- Strong communication and collaboration skills
- An interest in user research and understanding the needs of research teams
Closing date for applications: 9am, 12th June
Benefits:
- Salary from £40,000.
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
- 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
- Enhanced Parental Leave – Supporting you during life’s biggest moments.
- Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.
At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk
User Research Operations Manager in London employer: Our Future Health
At Our Future Health, we pride ourselves on being an exceptional employer dedicated to transforming healthcare through innovative research. Our collaborative and inclusive work culture fosters personal and professional growth, offering generous benefits such as a competitive salary, a robust pension scheme, and flexible working arrangements in our vibrant Central London office. Join us to make a meaningful impact while enjoying a supportive environment that champions diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land User Research Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Our Future Health. A friendly chat can give you insights and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to ResearchOps. Think about how your skills can streamline processes and improve team productivity – that’s what they want to hear!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple priorities or improved workflows in past roles. This will demonstrate your fit for the User Research Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace User Research Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Research Operations Manager role. Highlight your relevant experience in research operations and how it aligns with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Organisational Skills:Since this role is all about bringing order to complexity, don’t shy away from sharing examples of how you've managed multiple priorities or improved processes in your previous roles. We want to see how you can help us streamline our research operations!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values!
How to prepare for a job interview at Our Future Health
✨Know Your ResearchOps Basics
Before the interview, brush up on your understanding of research operations. Familiarise yourself with key concepts and processes that are essential for a User Research Operations Manager. This will help you speak confidently about how you can bring order to complexity and improve team workflows.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple priorities or streamlined processes. Highlight specific tools or methods you used to enhance efficiency, as this aligns perfectly with what the organisation is looking for.
✨Emphasise Collaboration
Since the role involves working closely with researchers and stakeholders, be ready to discuss how you've fostered collaboration in previous roles. Share stories that demonstrate your strong communication skills and your ability to support teams in achieving their goals.
✨Be Curious About Continuous Improvement
Express your passion for continuous improvement and innovation. Discuss any experience you have with AI-enabled tools or automation in research operations. Showing that you're proactive about exploring new ways to enhance research delivery will resonate well with the interviewers.
