At a Glance
- Tasks: Support user research by streamlining processes and improving team productivity.
- Company: Join Our Future Health, the UK's largest health research programme.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing support.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real impact on healthcare by enhancing research operations.
- Qualifications: Experience in research operations and strong organisational skills.
The predicted salary is between 40000 - 40000 £ per year.
Our Future Health is the UK's largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.
We're looking for a User Research Operations Manager to join our growing team and help create the systems, processes and ways of working that enable high-quality, efficient and ethical user research across the organisation. This is an exciting opportunity for someone early in their ResearchOps career who loves bringing order to complexity, improving how teams work, and making it easier for research insights to have impact. You may already have experience in a ResearchOps role, or perhaps you've developed strong operational skills in an agency, consultancy, insight, customer research or service delivery environment. If you're curious, organised, collaborative and passionate about helping research teams do their best work, we'd love to hear from you.
- Enable great research delivery
- Support researchers in planning and delivering studies by providing practical operational guidance
- Help ensure research activities run smoothly, consistently and efficiently
- Improve research systems and tooling
- Manage and optimise the tools, platforms and processes that support research delivery
- Identify opportunities to streamline workflows and improve team productivity
- Make insights easier to find and use
- Maintain and improve research repositories and knowledge management systems
- Contribute to improving how evidence and insights are organised and shared across the organisation
- Champion ethical and inclusive research
- Support governance, ethics and data protection processes
- Help embed accessibility and inclusive recruitment practices into research delivery
- Maintain accurate records and operational documentation
- Drive continuous improvement
- Work with researchers and stakeholders to identify opportunities to improve ways of working
- Explore how AI-enabled tools and automation can help increase the speed, quality and scalability of research operations
- Contribute to building a strong ResearchOps culture and capability across the organisation
Requirements
- Experience in research operations, service operations, or a similar operational role
- Experience managing processes involving recruitment, scheduling, vendors, tooling or stakeholder coordination
- Strong organisational skills and the ability to manage multiple priorities effectively
- A systems-thinking approach and a passion for improving how things work
- Experience using tools that support research, customer insight, service delivery or operations
- Excellent attention to detail and a focus on quality and consistency
- Strong communication and collaboration skills
- An interest in user research and understanding the needs of research teams
Benefits
- Salary from £40,000
- Generous Pension Scheme – we invest in your future with employer contributions of up to 12%
- 30 Days Holiday pro rata + Bank Holidays – enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
- Enhanced Parental Leave – supporting you during life's biggest moments
- Cycle to Work Scheme – save 25‑39% on a new bike and accessories through salary sacrifice
- Home & Tech Savings – get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
- £1,000 Employee Referral Bonus – know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
- A Great Place to Work – we have a lovely Central London office in Holborn, and offer flexible and remote working arrangements
At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long‑term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk.
User Research Operations Manager employer: Our Future Health UK
At Our Future Health, we are committed to transforming healthcare through innovative research, making us an exceptional employer for those passionate about user research operations. With a generous benefits package, including a robust pension scheme and flexible working arrangements in our vibrant Central London office, we foster a collaborative and inclusive work culture that prioritises employee wellbeing and growth opportunities. Join us to be part of a pioneering team dedicated to making a meaningful impact on the future of health.
StudySmarter Expert Advice🤫
We think this is how you could land User Research Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Our Future Health UK.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Our Future Health UK.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Our Future Health UK, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace User Research Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Our Future Health UK.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Our Future Health UK.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Our Future Health UK. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Our Future Health UK. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Our Future Health UK
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Our Future Health UK’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
