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- Tasks: Guide study volunteers and provide essential support throughout their journey.
- Company: Join a forward-thinking organisation dedicated to improving health for future generations.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and flexible working hours.
- Why this job: Make a real difference in health research while developing your skills and career.
- Qualifications: Strong communication skills and a passion for providing excellent service.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
We have an exciting opportunity for a Study Support Centre Advisor to join our operations team on a 12-month fixed term contract who will be the main point of contact for study volunteers with Our Future Health. This is an important role as you will be the voice of our organisation guiding our volunteers through their journey with our programme. This will involve working with volunteers, members of internal staff and external partners such as Researchers, Nurses and GPs in order to provide accurate information and advice. Within this role you will also have a fantastic opportunity to learn about our organisation and progress into other opportunities as we grow.
Our plan is to bring together 5 million volunteers from right across the UK who will be asked to contribute information to help build one of the most detailed pictures we have ever had of people's health. Researchers will be able to use this information to make new discoveries about human health and diseases, so future generations can live in good health for longer.
Requirements
- You are someone that always strives to give excellent service and a positive experience.
- Your studies and career to date will have enabled you to build excellent rapport building skills with the ability to understand and discuss complex and at times sensitive issues.
- You’ll be naturally empathetic and able to inspire trust in others by communicating openly and clearly.
- We’re looking for people that are not afraid to speak up in a constructive way and work with similarly passionate individuals that want to make a difference.
- To succeed in this role, you will need to be able to demonstrate some of the following in either voluntary or paid experience:
- The ability to communicate accurately and effectively with members of the public and colleagues, both verbally and in writing.
- Demonstrable experience of dealing with members of the public in a polite and sensitive manner with an understanding of confidentiality.
- A desire to provide high quality service at all times.
- The ability to understand complex scientific concepts and explain them in simple terms.
- Competency with software programmes including Microsoft Word, Outlook, Excel and PowerPoint.
- The ability to perform basic database interrogation as requested and collate simple datasets which are presented in a logical format.
- Fluency in English. If you have skills in any other languages then this would be very useful.
- A science based degree or experience in supporting a similar research programme.
- Knowledge of support software such as Zendesk / Freshdesk or similar experience of working with electronic health systems.
- Must be flexible to work 35 hours per week over 7 days with shifts between the hours of 8:00am and 8:00pm.
Benefits
- Up to £35,000 per annum basic salary.
- Generous Pension Scheme - We invest in your future with employer contributions of up to 12%.
- 30 Days Holiday + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
- Enhanced Parental Leave - Supporting you during life's biggest moments.
- Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice.
Study Support Centre Advisor (12-month FTC) employer: Our Future Health UK
Contact Detail:
Our Future Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study Support Centre Advisor (12-month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask them about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about how your skills in communication and empathy can shine through, especially when discussing sensitive topics.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with someone from the team, express why you want to be part of the mission to improve health for future generations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Study Support Centre Advisor (12-month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Study Support Centre Advisor role. Highlight your experience in providing excellent service and your ability to communicate complex information clearly, as these are key aspects of the job.
Showcase Your Empathy: In your application, share examples that demonstrate your empathetic nature and how you've built rapport with others. This will show us that you can inspire trust and handle sensitive issues effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your skills and experiences, especially when discussing any scientific concepts you've dealt with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference!
How to prepare for a job interview at Our Future Health UK
✨Know Your Stuff
Make sure you understand the role of a Study Support Centre Advisor inside out. Familiarise yourself with Our Future Health and its mission. Be ready to discuss how your skills can help guide volunteers through their journey.
✨Show Empathy
Since this role involves dealing with sensitive issues, practice demonstrating empathy during your interview. Think of examples from your past experiences where you’ve successfully built rapport and trust with others.
✨Communicate Clearly
You’ll need to explain complex concepts in simple terms. Prepare to showcase your communication skills by explaining a scientific concept or a previous project in a way that anyone could understand.
✨Be Tech-Savvy
Brush up on your software skills, especially with Microsoft Office and any support software like Zendesk. Be prepared to discuss your experience with these tools and how they can help you in this role.
