At a Glance
- Tasks: Support daily IT operations and help onboard new starters with tech.
- Company: Join Our Future Health, a mission-driven organisation transforming healthcare.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing support.
- Other info: Flexible working arrangements and a supportive team environment.
- Why this job: Kickstart your IT career while making a real difference in health.
- Qualifications: No formal IT experience needed; just a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
Are you fresh out of college or university and ready to kickstart your career in IT? Or maybe you've been working in customer service and want to pivot into a new specialism? If you're passionate about IT and eager to learn, then we'd love to hear from you. We're looking for a Service Desk Administrator to join our IT team and take on the in‑office tasks that keep our systems running smoothly. You'll be assembling PCs, troubleshooting hardware, deploying patches, and supporting new joiners, all while learning the ropes of modern IT service delivery.
At Our Future Health, our mission is to transform the prevention, detection and treatment of conditions such as dementia, cancer, diabetes, heart disease and stroke. We're looking for people to join us on our journey. If you're looking for a new challenge where you can contribute to helping future generations live in good health for longer, then we're keen to speak with you.
What you’ll be doing:
- Supporting daily IT operations to ensure devices and systems run smoothly
- Preparing laptops and accounts for new starters and helping them onboard with ease
- Providing first‑line support for issues with M365, Windows, macOS, mobile devices, and hardware
- Maintaining accurate records in Intune, Jamf, and our ITSM platform
- Assisting with updates and patching to keep devices secure and compliant
- Collaborating with the wider IT team to improve processes and enhance user experience
What you won’t be doing:
- Working in a siloed environment with no freedom to make decisions.
- Working in a place where you can’t see the impact your expertise makes.
Requirements:
- Basic knowledge of Windows 10/11 and macOS
- Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint)
- Interest in device management tools like Intune, Autopilot, or Jamf
- Understanding of account setup, password resets, and basic troubleshooting
- Aware of IT security and data handling principles
Qualifications & Experience:
- No formal IT experience required, just a genuine interest in technology
- GCSEs/A-Levels or equivalent; IT-related study or certifications (CompTIA, Microsoft, Apple) are a bonus
- Customer service experience is a plus
- A curious mindset and willingness to learn new tools and systems
Who you are:
- A clear communicator who can explain technology in plain language
- A logical problem solver who enjoys fixing things
- A team player who collaborates well across departments
- Calm under pressure and adaptable to change
- Detail-oriented and thorough in record-keeping
- Enthusiastic about growing your IT skills
Benefits:
- Salary from £30,000 per annum
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%
- 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
- Enhanced Parental Leave – Supporting you during life's biggest moments
- Cycle to Work Scheme – Save 25‑39% on a new bike and accessories through salary sacrifice
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
- EV Scheme – Save up to 40% on a brand new electric vehicle all-inclusive package through salary sacrifice
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements
Join us – let's prevent disease together. At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long‑term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk.
This advert will close on Friday 26th June at 12 noon.
Service Desk Administrator employer: Our Future Health UK
At Our Future Health, we are committed to fostering a supportive and dynamic work environment where you can thrive as a Service Desk Administrator. With a generous benefits package including a competitive salary, a robust pension scheme, and flexible working arrangements in our vibrant Central London office, we prioritise your well-being and professional growth. Join us in making a meaningful impact on future health while developing your IT skills in a collaborative team that values innovation and inclusivity.
