At a Glance
- Tasks: Support participants in groundbreaking health research, ensuring they feel valued and informed.
- Company: Join Our Future Health, a leader in ambitious health research programmes.
- Benefits: Enjoy a competitive salary, generous holiday, and wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact on people's lives while working flexibly from anywhere in the UK.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
At Our Future Health, we're building one of the UK's most ambitious health research programmes, and our participants are at the heart of everything we do. We're looking for a Participant Support Advisor who is passionate about helping people, solving problems, and making a real impact on participant experience. You'll be the first point of contact for thousands of people taking part in groundbreaking health research. Every interaction you have will help ensure participants feel supported, informed, and valued throughout their journey. From answering questions to resolving issues and supporting new sign-ups, you'll play a key role in helping us grow and deliver an exceptional participant experience.
Our Study Support team can live and work anywhere within the UK, with quarterly visits to our London office.
What you will do:
- Acting as a friendly and professional first point of contact via phone and email
- Supporting participants with registration, consent forms, questionnaires, and surveys
- Providing clear guidance and troubleshooting issues throughout the participant journey
- Handling queries, concerns, and complaints with empathy and care
- Working closely with internal teams and external partners to ensure seamless support
- Escalating complex queries where needed, ensuring all key information is captured
- Contributing to team goals and supporting the training of new team members
- Advocating for the participant perspective across the organisation
- Helping to compile data and produce reports for stakeholders
Requirements:
- Experience in a customer-facing or contact centre role
- Familiarity with support platforms like Zendesk or Freshdesk
- Excellent communication skills — both written and verbal
- A natural ability to engage with people in a polite, empathetic, and professional way
- Strong understanding of confidentiality and data protection
- A passion for delivering high-quality customer service
- Ability to explain complex or scientific information in a simple, accessible way
- Strong organisational skills — able to manage multiple priorities and deadlines
- Confident using tools such as Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to analyse and present data clearly
- Fluency in English (additional languages such as Welsh, Polish, Punjabi, Urdu, Gujarati or Bengali are a bonus)
Benefits:
- Salary - £35,000
- Generous Pension Scheme - We invest in your future with employer contributions of up to 12%
- 30 Days Holiday + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
- Enhanced Parental Leave - Supporting you during life's biggest moments
- Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice
- Home & Tech Savings - Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
- £1,000 Employee Referral Bonus - Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support - Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
- A Great Place to Work - We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements
Join us - let's prevent disease together.
Closing date for applications: 9am, 10th August.
At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us.
Study Support Centre Advisor - 12 month FTC in London employer: Our Future Health UK
At Our Future Health UK, we pride ourselves on being an exceptional employer that values innovation and collaboration. With a strong focus on employee well-being, we offer flexible working hours, a generous pension scheme, and ample opportunities for professional growth in a supportive environment. Join us in making a meaningful impact in researcher operations while enjoying the benefits of a forward-thinking company culture.
StudySmarter Expert Advice🤫
We think this is how you could land Study Support Centre Advisor - 12 month FTC in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Our Future Health UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Our Future Health UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Study Support Centre Advisor - 12 month FTC in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Our Future Health UK.
How to prepare for a job interview at Our Future Health UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Our Future Health UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Our Future Health UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
