At a Glance
- Tasks: Create systems for efficient and ethical user research in healthcare.
- Company: Join the UK's largest health research programme, transforming healthcare for millions.
- Benefits: Salary from £40,000, generous holiday, pension scheme, and wellbeing support.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real impact on healthcare by improving research processes and insights.
- Qualifications: Experience in research operations or similar roles, strong organisational skills.
The predicted salary is between 40000 - 40000 £ per year.
Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.
We're looking for a User Research Operations Manager to join our growing team and help create the systems, processes and ways of working that enable high-quality, efficient and ethical user research across the organisation. This is an exciting opportunity for someone early in their ResearchOps career who loves bringing order to complexity, improving how teams work, and making it easier for research insights to have impact. You may already have experience in a ResearchOps role, or perhaps you've developed strong operational skills in an agency, consultancy, insight, customer research or service delivery environment.
If you're curious, organised, collaborative and passionate about helping research teams do their best work, we'd love to hear from you.
You’ll work closely with researchers and stakeholders across the organisation to:
- Enable great research delivery
- Support researchers in planning and delivering studies by providing practical operational guidance
- Help ensure research activities run smoothly, consistently and efficiently
- Improve research systems and tooling
- Manage and optimise the tools, platforms and processes that support research delivery
- Identify opportunities to streamline workflows and improve team productivity
- Make insights easier to find and use
- Maintain and improve research repositories and knowledge management systems
- Contribute to improving how evidence and insights are organised and shared across the organisation
- Champion ethical and inclusive research
- Support governance, ethics and data protection processes
- Help embed accessibility and inclusive recruitment practices into research delivery
- Maintain accurate records and operational documentation
- Drive continuous improvement
- Work with researchers and stakeholders to identify opportunities to improve ways of working
- Explore how AI-enabled tools and automation can help increase the speed, quality and scalability of research operations
- Contribute to building a strong ResearchOps culture and capability across the organisation
Qualifications:
- Experience in research operations, service operations, or a similar operational role
- Experience managing processes involving recruitment, scheduling, vendors, tooling or stakeholder coordination
- Strong organisational skills and the ability to manage multiple priorities effectively
- A systems-thinking approach and a passion for improving how things work
- Experience using tools that support research, customer insight, service delivery or operations
- Excellent attention to detail and a focus on quality and consistency
- Strong communication and collaboration skills
- An interest in user research and understanding the needs of research teams
Closing date for applications: 9am, 12th June
Benefits:
- Salary from £40,000.
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
- 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
- Enhanced Parental Leave – Supporting you during life’s biggest moments.
- Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.
At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk
User Research Operations Manager employer: Our Future Health Limited
At Our Future Health, we pride ourselves on being an exceptional employer dedicated to transforming healthcare through innovative research. Our collaborative and inclusive work culture fosters personal and professional growth, offering generous benefits such as a robust pension scheme, flexible working arrangements, and comprehensive wellbeing support. Located in the heart of Central London, we provide a vibrant environment where your contributions can make a meaningful impact on millions of lives.
StudySmarter Expert Advice🤫
We think this is how you could land User Research Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and thinking about how your skills align with their needs. Show them you’re not just a fit on paper, but a perfect match for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows you’re genuinely keen on the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us you’re really interested in being part of Our Future Health. Let’s get you on board!
We think you need these skills to ace User Research Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Research Operations Manager role. Highlight your relevant experience in research operations and how it aligns with our mission at Our Future Health.
Showcase Your Organisational Skills:We love a candidate who can juggle multiple priorities! Use your application to demonstrate your strong organisational skills and any systems-thinking approaches you've used to improve processes in previous roles.
Be Authentic:Let your personality shine through in your written application. We’re looking for someone who is curious, collaborative, and passionate about user research, so don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Our Future Health Limited
✨Know Your ResearchOps Inside Out
Before the interview, dive deep into the specifics of ResearchOps. Familiarise yourself with the tools and processes that support research delivery. Being able to discuss your experience with managing recruitment, scheduling, and vendor coordination will show that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think about times when you managed multiple priorities effectively or streamlined workflows. This role is all about bringing order to complexity, so demonstrating your ability to do this will be key.
✨Emphasise Collaboration and Communication
Since you'll be working closely with researchers and stakeholders, it’s crucial to showcase your collaboration skills. Prepare to discuss how you've successfully worked in teams, supported others in their research efforts, and communicated insights clearly. This will demonstrate your fit for the collaborative culture they’re looking for.
✨Be Curious About Continuous Improvement
Express your passion for improving systems and processes. Share any experiences where you identified opportunities for enhancement or implemented changes that had a positive impact. Showing that you’re proactive about continuous improvement will resonate well with the team at Our Future Health.
