At a Glance
- Tasks: Support daily IT operations and help onboard new starters with tech.
- Company: Join Our Future Health, a mission-driven organisation transforming healthcare.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing support.
- Other info: Hands-on role with excellent growth opportunities in a supportive team.
- Why this job: Kickstart your IT career while making a real difference in health.
- Qualifications: No formal IT experience needed; just a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
Are you fresh out of college or university and ready to kickstart your career in IT? Or maybe you’ve been working in customer service and want to pivot into a new specialism? If you’re passionate about IT and eager to learn, then we’d love to hear from you. We’re looking for a Service Desk Administrator to join our IT team and take on the in-office tasks that keep our systems running smoothly. You’ll be assembling PCs, troubleshooting hardware, deploying patches, and supporting new joiners, all while learning the ropes of modern IT service delivery.
At Our Future Health, our mission is to transform the prevention, detection and treatment of conditions such as dementia, cancer, diabetes, heart disease and stroke. We’re looking for people to join us on our journey. If you’re looking for a new challenge where you can contribute to helping future generations live in good health for longer, then we’re keen to speak with you.
What you’ll be doing:
- Supporting daily IT operations to ensure devices and systems run smoothly.
- Preparing laptops and accounts for new starters and helping them onboard with ease.
- Providing first-line support for issues with M365, Windows, macOS, mobile devices, and hardware.
- Maintaining accurate records in Intune, Jamf, and our ITSM platform.
- Assisting with updates and patching to keep devices secure and compliant.
- Collaborating with the wider IT team to improve processes and enhance user experience.
What you won’t be doing:
- Working in a siloed environment with no freedom to make decisions.
- Working in a place where you can’t see the impact your expertise makes.
To succeed in this role you will be able to demonstrate some of the following skills and experience:
- Basic knowledge of Windows 10/11 and macOS.
- Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
- Interest in device management tools like Intune, Autopilot, or Jamf.
- Understanding of account setup, password resets, and basic troubleshooting.
- Aware of IT security and data handling principles.
Qualifications & Experience:
- No formal IT experience required, just a genuine interest in technology.
- GCSEs/A-Levels or equivalent; IT-related study or certifications (CompTIA, Microsoft, Apple) are a bonus.
- Customer service experience is a plus.
- A curious mindset and willingness to learn new tools and systems.
Who you are:
- A clear communicator who can explain technology in plain language.
- A logical problem solver who enjoys fixing things.
- A team player who collaborates well across departments.
- Calm under pressure and adaptable to change.
- Detail-oriented and thorough in record‑keeping.
- Enthusiastic about growing your IT skills.
This is a hands‑on, office‑based role to start with, perfect for someone looking to build a strong foundation in IT support. If you’re ready to roll up your sleeves and learn by doing, we’d love to hear from you.
Salary: from £30,000 per annum
Benefits:
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%
- 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
- Enhanced Parental Leave – Supporting you during life’s biggest moments
- Cycle to Work Scheme – Save 25‑39% on a new bike and accessories through salary sacrifice
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
- EV Scheme – Save up to 40% on a brand new electric vehicle all-inclusive package through salary sacrifice
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements
Join us – let’s prevent disease together. At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long‑term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk.
This advert will close on Friday 26th June at 12 noon.
Service Desk Administrator employer: Our Future Health Limited
At Our Future Health, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. With a focus on employee growth, we offer comprehensive training opportunities and a generous benefits package, including a robust pension scheme, flexible working arrangements, and wellbeing support. Located in the heart of Central London, our office provides a vibrant environment where you can kickstart your IT career while contributing to meaningful health initiatives that aim to improve lives for future generations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Our Future Health Limited!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Our Future Health Limited.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Our Future Health Limited and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Our Future Health Limited
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Our Future Health Limited.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Our Future Health Limited will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
