At a Glance
- Tasks: Lead and motivate a high-performing sales team at Hampton Court Palace.
- Company: Join an independent charity caring for six iconic palaces.
- Benefits: Competitive salary, supportive environment, and leadership development.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make visitors' experiences unforgettable in a historic setting.
- Qualifications: Experience in customer service and team management required.
The predicted salary is between 30163 - 30163 £ per year.
Our client is an independent charity that loves and looks after six of the most wonderful palaces in the world. The sites are the setting for the stories that shape us all, and they are bringing them to people in ways that mean more to them.
Location: Hampton Court Palace
Department: Visitor Services
Status: Established / Permanent
Salary: £30,163 per annum pro rata, plus a 2.5% AHS of £2,094
Days/Hours of work: Full time, 38.5 hours over 5 days per week. Please note this role operates on a rota and will include weekends and bank holidays.
About the role and about you
Over the centuries, some of history’s most influential figures have walked through Hampton Court Palace. Today, hundreds of thousands of visitors do the same — and each one relies on their Sales team to help make their visit memorable, whether they’re purchasing tickets, upgrading to membership, or choosing a souvenir to take home.
They are looking for a Palace Host Sales Deputy Team Leader to support the Team Leader and fellow Deputies in leading, motivating, and developing a high-performing Sales team across their visitor-facing locations. If you’re passionate about people, products, and delivering outstanding customer service, this is an exciting opportunity to take the next step in your leadership career.
In this role, you’ll be a visible, hands-on leader, acting as a role model for exceptional service while ensuring sales targets are met. You’ll support the delivery of training, coach team members in effective selling techniques, and use your understanding of visitor needs to help create consistently positive experiences for every guest.
You’ll work closely with your leadership peers to oversee daily operations across the Ticket Office, Palace shops, digital visitor guide (DVG) handout points, and the Magic Garden. The role is varied and fast-paced, requiring strong organisation, clear communication, and the ability to stay calm and focused under pressure.
Ideally, you’ll bring proven management or supervisory experience from a customer-focused environment such as retail, hospitality, catering, or visitor attractions. You’ll be confident in people management, cash handling, stock control, and visual merchandising, with the ability to motivate others and manage multiple priorities at once.
You’ll be self-motivated and able to work independently when required, while also thriving as part of a collaborative team. With excellent communication skills and a proactive approach, you’ll play a key role in ensuring their Sales locations reflect the quality, warmth, and professionalism of Hampton Court Palace itself.
This is a fantastic opportunity to deliver exceptional customer service in one of the UK’s most fascinating historic settings, while developing your leadership skills within a supportive and passionate organisation.
Palace Host Sales Deputy Team Leader - Hampton Court Palace in East Molesey employer: Our Client
As a leading UK-based ventilation manufacturer, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Regional Sales Engineers enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth within the HVAC industry, all while working in a supportive environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Palace Host Sales Deputy Team Leader - Hampton Court Palace in East Molesey
✨Get a Taste of the Scene
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We think you need these skills to ace Palace Host Sales Deputy Team Leader - Hampton Court Palace in East Molesey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Our Client
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
