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- Tasks: Lead a dynamic team in managing customer operations and enhancing security processes.
- Company: Join Bond, a revolutionary AI-powered personal security company with global reach.
- Benefits: Enjoy competitive salary, bonuses, stock options, and generous time off.
- Why this job: Be part of a mission-driven company making a real impact on personal security worldwide.
- Qualifications: Fluent in English and another language, with strong leadership and operational experience.
- Other info: Flexible hybrid/remote work environment with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This position will require periodic visits to our office near Birmingham.
About Bond: Bond is a US based International personal security company that is revolutionizing Security with its novel paradigm of AI-Powered Preventative Personal Security. Specifically, Bond operates as a pre-emergency Personal Security Companion/guardian, available to look after Bond members (end-users) when they are uncomfortable. Bond can detect anomalies/threats, engage to check on the members, calm them down, guide them, deter unwanted company and orchestrate first responders. Bond's mission is: personal security for all. Bond is operational in 28 countries and growing. The largest corporations in the world are adopting Bond for all employees (not just for executives, but also retail store employees, sales associates, drivers, home care nurses, etc.), cities and universities.
Description: Bond is searching for a dynamic Director of Customer Operations. This role is multifaceted, requiring an exceptionally organized, adaptable, energetic, collaborative, and self-starting team member that is also comfortable representing the company in customer-facing engagements.
What You’ll Do
- Lead and Manage our Command Center Operation
- Lead and Manage Command Center team members, ensuring goals are met on a daily and hourly basis and being positioned to assist agents and clients alike should a concern arise.
- Represent Bond to customers, partners, the public, government, and other external sources
- Establish short-range and achieving long-range objectives and strategies, and drive action to achieve them in a member and subscriber-based environment.
- Develop and enhance processes to strengthen the Operations Framework
- Identify the training needs of team members and create/administer formal developmental and training/mentoring programs.
- Effectively evaluate situations, identify critical issues, and support team members in a high-intensity, potentially high-stress environment.
- Establish or suggest improvements to applications, ideas, relationships, systems, or contributions.
- Coordinate the creation of staffing solutions
- Identify and analyze trends and patterns and produce strategic reports, dashboards, metrics for Command Center Operations and presentation to Senior Leadership
- Coordinate the Work and Activities of Others to ensure results are Timely, Accurate, and Complete.
- Report on daily, weekly, monthly activities to key stakeholders.
- Maintaining incident logs, client reports, and other activities
- Scheduling events, programs, and activities, as well as the work of others
Employees will be exposed to sensitive data and must comply with all data privacy laws, regulations, standards and policy requirements. All other duties as assigned.
Required Experience
- Fluent in English and a second language (Spanish, Portuguese, Hebrew or other)
- Bachelor's degree in field or another related field.
- 3+ years of Customer facing experience
- 3+ years of Operational experience
- 3+ years of People Management experience in a large corporation
- 2+ years of Project/Program management experience
- Strong communication, verbal and written and collaboration skills at the senior leadership level, with both team members and customers
- Proficient computer skills and Operational System knowledge to include Microsoft Office applications, G-Suite, and other online applications and programs
- Mentor and leader with a strong track record of hiring and motivating great teams
- Excellent management, interpersonal and team leadership skills – seamless ability to inspire and engage company team members
- Ability to communicate and mediate conflict, disagreements, or miscommunications with tact and diplomacy.
- Demonstrated ability to operate effectively in a fast-paced, ambiguous startup environment
- Experience leading global teams and working with customers around the world
Nice to have
- < 5 years Military service
- Background in Security
Total Rewards
As a high-tech security start up, efficiency is vital to the work we perform daily. As a result, we've built a workplace culture that respects your time, allows you to take ownership of your projects and find opportunities to lead in your day-to-day experience. We've been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow.
- Complete meritocracy: we reward people based on their contribution to the mission and adherence to the Bond culture not on other factors.
- Competitive Starting Salary commensurate with geographic location and skills/qualifications, plus benefits and bonus potential).
- Quarterly Bonus
- Stock option grants at a high growth startup.
- Generous time off and sick time benefits
- Bond security services for you and your loved ones ($450 value per person)
- Growth and development opportunities to advance your career – as we grow as a startup, we strive to promote from within.
- Employee will be automatically enrolled in the Employer's pension scheme
Bond is an equal opportunity employer and values diversity at our company. All applicants will be considered without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), sexual orientation, age, marital status, veteran status, or disability status. Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.
HYBRID/REMOTE POSITIONS:
What You’ll Need:
- High-Speed Broadband service (wired Ethernet connection) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)
- For the Online Interview: Windows based Notebook or Desktop computer, with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
- Working High-Definition web camera.
- Well-lit, dedicated and quiet area from where to work without interruption or distraction.
- Must have a neutral visual or neutral virtual background.
- Workspace large enough to accommodate two monitors and a notebook computer.
Director of Customer Operations - Fluent in English and a second language (Spanish, Portuguese,[...] in London employer: Our Bond
Contact Detail:
Our Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Operations - Fluent in English and a second language (Spanish, Portuguese,[...] in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Director of Customer Operations role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Director of Customer Operations - Fluent in English and a second language (Spanish, Portuguese,[...] in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in English and another language, make sure to highlight your language proficiency right at the top of your application. It’s a big plus for us and shows you’re ready to engage with our diverse clientele!
Tailor Your Experience: When detailing your past roles, focus on your customer-facing and operational experience. We want to see how you've led teams and managed projects, so be specific about your achievements and how they relate to the Director of Customer Operations role.
Be Personable and Professional: Your written application should reflect your personality while maintaining professionalism. We love candidates who can communicate effectively, so let your unique voice shine through while keeping it polished and clear.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining the Bond mission!
How to prepare for a job interview at Our Bond
✨Know Your Stuff
Before the interview, dive deep into Bond's mission and values. Understand how their AI-Powered Preventative Personal Security works and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
As a Director of Customer Operations, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past where you've successfully motivated a team or resolved conflicts. Highlight your people management experience to show you're the right fit.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in high-stress situations. Think of specific instances where you've had to evaluate critical issues quickly and how you supported your team through them. This will showcase your adaptability and decision-making abilities.
✨Language Proficiency Matters
Since fluency in a second language is required, be prepared to demonstrate your language skills during the interview. You might be asked to switch languages or discuss scenarios in your second language, so practice beforehand to ensure you're comfortable.
