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- Tasks: Support Academic Sales Operations with admin, billing, troubleshooting, and system setup.
- Company: Join a global organisation dedicated to academic excellence and customer satisfaction.
- Benefits: Flexible work environment, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic role that supports scholarly access and customer relationships.
- Qualifications: A-level education or equivalent; familiarity with academic resources is a plus.
- Other info: Be part of a collaborative team that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
This role offers the opportunity to be part of OUP’s Academic Sales Operations function—an area that plays a critical role in supporting customers, enabling sales efficiency, and ensuring the smooth running of operational processes. As part of a global organisation committed to academic excellence, you will contribute to meaningful work that supports access to scholarly content, helps maintain strong customer relationships, and ensures accurate sales operations in a mission‑driven environment.
Most candidates considering this role will already be employed, and this opportunity represents a positive shift towards a more collaborative, customer‑centred, and operationally focused role. You will work with a variety of internal teams—including Sales, Customer Service, Technology, Editorial, Finance, and Marketing—and external stakeholders such as journals customers, societies, agents, and resellers. The work is dynamic and varied, offering exposure to systems including Advantage, Sigma, Salesforce, 8x8, and SAMS, and contributing directly to OUP’s revenue‑enabling processes.
Opportunity – the ‘what’
In this role, you will support Academic Sales Operations by delivering a wide range of administrative, billing, troubleshooting, and system‑setup responsibilities. Your work will include:
- Communications: Build strong working relationships with internal teams and external customers, societies, agents, and resellers; follow up for required information; support issue investigations and system‑related tasks; provide updates and clarifications.
- Administrative tasks: Send invoices, gather and report sales to societies, monitor title feed accuracy, distribute MARC records, send pricing to partners, manage title lists for ebook distribution, verify contacts, and log Salesforce opportunities for Commit to Open.
- Billing: Process sales workflows across journals and online products (journals subscriptions, archives, trials, consortia agreements, perpetual access, re‑sellers, Epigeum, etc.); manage billing for Law Pro, Journal Archive, Commit to Open pledges, HE Paypal, and Oxford Learning Link revenue.
- Troubleshooting: Conduct root‑cause analysis of issues; support enquiries from Key Accounts and internal teams; investigate errors in access feeds and ensure correct system setup.
- System Setup: Support onboarding/offboarding tasks, product changes, pricing updates, renewal setups, journal transitions, data uploads, and access management; map institutional customers; activate collection accounts; manage SciPris fee accuracy; remove discontinued products; support quarterly data reviews and clean‑up.
Your work will support revenue growth, customer satisfaction, and the overall efficiency of Sales Operations globally.
About You
Attributes: Approachable, friendly, a team player, flexible. IT literate and comfortable with varied workloads. Strong written and verbal communication skills. Quick learner and able to follow instructions well. Effective time management.
Skills & Knowledge: Adaptability and ability to integrate change quickly. Strong time‑management and ability to prioritise effectively. Precise written communication and ability to proofread. Analytical skills with understanding of root‑cause analysis. Self‑awareness, resilience, and willingness to learn. Proficiency in Microsoft Office (Excel, Word, Teams, Outlook).
Education or Qualifications: Educated to A‑level or equivalent.
Previous Experience: Familiarity with academic digital resources, journals, or library systems is desirable; knowledge of IP address management is beneficial. Experience with academic digital resources or library systems. Understanding of IP management and access methods.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Sales Operations Administrator in Oxford employer: OUP
Contact Detail:
OUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Administrator in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at OUP. A friendly chat can open doors and give you insider info about the Sales Operations team.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with the systems mentioned in the job description, like Salesforce and Advantage, so you can impress them with your knowledge.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, this role is all about building relationships, so demonstrate how you can connect with both internal teams and external customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the OUP family.
We think you need these skills to ace Sales Operations Administrator in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Operations Administrator role. Highlight your relevant experience and skills that match the job description, especially your communication and administrative abilities.
Showcase Your IT Skills: Since this role involves various systems like Salesforce and Excel, don’t forget to mention your proficiency with these tools. We want to see how comfortable you are with technology and how you can adapt to new systems.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use precise language and proofread your work to avoid any errors. This shows us your attention to detail, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at OUP.
How to prepare for a job interview at OUP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Operations Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, such as billing processes and system setups. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with various teams and external stakeholders, be prepared to discuss your communication style. Share examples of how you've effectively collaborated with others in previous roles, and highlight your ability to follow up and provide updates clearly.
✨Demonstrate Your Problem-Solving Abilities
The job requires troubleshooting and root-cause analysis skills. Think of specific instances where you've successfully resolved issues or improved processes. Be ready to explain your thought process and how you approach problem-solving, as this will showcase your analytical skills.
✨Be Ready to Discuss Your IT Proficiency
As the role involves working with various systems like Salesforce and Microsoft Office, be prepared to talk about your experience with these tools. If you have any relevant examples of how you've used technology to enhance efficiency or manage data, share those during the interview to highlight your IT literacy.
