Job Overview
The Technical Delivery Manager (TDM) is responsible for the support and operation of the Press's content management, content lifecycle and product embedded content capabilities, working across blended teams comprising internal and external colleagues and suppliers. As a credible delivery leader, the TDM is the face of Technical Delivery for Content & Publishing Services, earning the trust of senior stakeholders by ensuring agreed scope is delivered to plan. A data-driven thinker, the TDM applies the right metrics across internal and external teams to keep objectives on track. Working across business boundaries, the role brings multiple partners together into a single, joined-up service, underpinned by clear performance data and transparent reporting. The TDM works closely with OUP's divisional product teams, product owners, content teams and other stakeholders to specify, estimate, enhance and implement market-leading products. These products enable OUP's business strategy, meet expected standards of quality, and provide a consistent experience for OUP's internal and external users. The TDM holds overall responsibility for the delivery of outcomes sought from the relevant product technology investment portfolio. With a strong focus on customers, the role drives quality, budget control, engineering rigour, standards and compliance, and supplier performance. In partnership with Enterprise Architecture, the TDM ensures delivery stays aligned with both technology and business strategy. The post holder will manage team engagement with senior stakeholders across Divisions and group functions while supporting strategic customer engagement. They will continually develop their virtual team through empowerment and accountability, raising efficiency through continuous improvement.
Qualifications
- Excellent communication and stakeholder-management skills, with the ability to work and influence at senior level
- A track record of delivering complex initiatives, preferably in a related domain, with the credibility of a trusted advisor
- The ability to manage multiple initiatives at once, with strong delegation and empowerment skills
- High emotional intelligence and self-awareness, seeking feedback, learning from mistakes, and treating challenges as opportunities
- A solutions-focused approach that keeps long-term strategy in sight while driving short-term outcomes
- A strong understanding of Agile delivery methodologies
- Innovative, creative problem-solving to resolve complex service issues
- A customer-focused mindset, comfortable with strategic engagement and skilled at identifying genuine needs
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of private medical insurance and a management bonus.
