We are looking for an experienced Submission System Manager to work as part of a team developing and delivering OUP's ScholarOne and Editorial Manager sites for society clients and owned journals. You will provide ongoing technical support for clients using both systems, monitor usage, highlight opportunities to improve services and make efficiencies, and test and update submission sites. You will also project-manage the build and transition of submission systems for new launches, system migrations, or transitioning journals and act as a subject matter expert in support of projects. This includes developing and driving best practices, efficiencies, and appropriate uptake of new features, and portfolio-wide developments across systems.
- Provide technical support for editors and editorial offices using submission systems by answering queries in a prompt and professional manner, providing guidance and documentation, promoting best practice, resolving technical issues, and applying configuration changes, including advising on or resolving large-scale or technically demanding issues.
- Run demonstrations of submission systems and of functionality within individual systems to different stakeholders, to support effective selection of the appropriate systems and tools for peer review.
- Deliver training to external clients to ensure they understand and can make effective use of online submission systems.
- Obtain clear specifications from clients to support project-managing the delivery of new sites, workflows and features.
- Configure and test new/transitioned submission sites and features prior to live work commencing.
- Co-ordinate global or wide-ranging changes to online submission systems as required by the business.
- Act as a submission systems subject matter expert to support projects across OUP's journals publishing programme.
- Help to train, develop, and mentor new members of the team working within submission systems.
- Collaborate with other teams and internal stakeholders to achieve department and business goals and ensure an outstanding experience for customers and clients during the peer review process.
Essential
- Excellent communication skills, including ability to communicate complex technical detail to a non-specialist audience
- Superior negotiation and influencing skills
- Full configuration experience in ScholarOne Manuscripts
- Full sysadmin experience in Editorial Manager.
- Experience in an academic publishing environment
- Teaching or training experience
- Experience of providing technical support
- Good organizational skills
- Ability to work independently, handle multiple projects simultaneously, and work to tight deadlines
- Ability to work in a team
- Ability to learn quickly and work flexibly with varied software
- Confidence in understanding technical processes
Desirable
- Project management experience
- Experience of managing peer review workflows in an online submission site
We care about work/life balance here at OUP.
Benefits
- 25 days' holiday that rises with service
- bank holidays and Christmas closure (3-days)
- 35-hour working week
- pension up to 12%
- loans and savings schemes through our partnership with Salary Finance
- travel to work schemes
- access to a wide range of local discounts
- discretionary annual payment
We also have a great variety of active employee networks and societies.
Submission Systems Manager in Oxford employer: Oup Uk - Oxford
OUP UK - Oxford is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions as a Strategic Product Owner will directly impact the creation of outstanding digital products. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside experienced professionals in a vibrant academic environment, making it a rewarding place to advance your career.
