The Sales Development & Customer Success (SDCS) Executive will offer pre- and post-adoption support for institutional accounts, protecting revenue and ensuring a positive customer experience. The SDCS executive will be responsible for:
- Retention and renewals: Improving the experience of our major customers through smooth onboarding, proactive outreach, query resolution, and training to improve their ROI.
- Revenue expansion: Growing sales through targeted campaigns and upselling.
- Customer support: Providing post-sale point of contact to major customers.
This role sits within the SDCS team but will be assigned a region that it is responsible for providing these activities to. This role is also responsible for researching, creating and qualifying new business leads at an institutional level to build our opportunity pipeline and drive new business development in our previously un-tapped customer base, using a variety of professional consultative techniques.
To be successful in this role, you will have the following experience:
- Excellent communication, organization, attention to detail, and Microsoft Office skills.
- The abilities to organize, prioritize, and be a self-starter to meet deadlines and goals.
- Experience using data to drive priorities and activities, and strong numeracy skills for the preparation of quotations.
- Highly motivated to become a top-notch business development producer, demonstrating initiative, diligence, and willingness to learn what that requires.
- Able and willing to spend up to 10% of time traveling to library conferences, meetings, and on-campus site visits as required or needed.
Furthermore any experience in publishing industry, especially in Academic library sector, and knowledge of scholarly communications environment would be highly desirable.
We are the world's largest university press. That means we serve the academic community as no other publisher can. We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide. The goal is impact. Together with our academic communities, we curate and seamlessly connect together the ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship. And because we are a part of the academic community and guided in everything we do by our mission, we re-invest in our people, our publishing, and the world-leading research institution of which we are part.
We care about work/life balance here at OUP. With this in mind we offer:
- 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week.
- Pension contribution up to 12%
- Loans and savings schemes through our partnership with Salary Finance
- Travel to work schemes
- Access to a wide range of local discounts
- Active employee networks and societies
- Discretionary annual payment
We also are open to discussing flexibility in respect to working patterns, dependent on role.
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Sales Development and Customer Success Executive in Oxford employer: Oup Uk - Oxford
OUP UK - Oxford is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions as a Strategic Product Owner will directly impact the creation of outstanding digital products. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside experienced professionals in a vibrant academic environment, making it a rewarding place to advance your career.
