At a Glance
- Tasks: Enhance customer journeys and drive improvements for test takers and institutions.
- Company: OUP UK - Oxford, a leader in EdTech and high-stakes testing.
- Benefits: 25 days holiday, pension contributions, and private medical insurance.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Shape a customer-centered culture and make a real impact in education.
- Qualifications: Experience in customer experience and strong collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
Oup Uk - Oxford is looking for an experienced Customer Experience Lead to enhance the end-to-end journey for test takers and institutions. This senior position will shape a customer-centered culture and define a unified strategy across the organization, working closely with leaders in Product, Operations, and Marketing.
Key responsibilities include:
- Mapping customer journeys
- Driving improvements
- Collaborating to embed customer experience into various strategies
Benefits include 25 days of holiday, pension contributions, and private medical insurance.
Hybrid CX Lead for EdTech & High-Stakes Testing in Oxford employer: Oup Uk - Oxford
Oup UK - Oxford is an exceptional employer that prioritises a customer-centric culture, offering a collaborative environment where your expertise as a Hybrid CX Lead will directly influence the experience of test takers and institutions. With generous benefits such as 25 days of holiday, pension contributions, and private medical insurance, alongside ample opportunities for professional growth, you will thrive in a supportive atmosphere that values innovation and teamwork.
