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- Tasks: Be the go-to person for IT support and help solve tech issues.
- Company: Join Oundle and Laxton Junior Schools, known for excellence in education.
- Benefits: Gain hands-on experience while earning a competitive apprenticeship salary.
- Why this job: Kickstart your IT career and make a difference in a vibrant school community.
- Qualifications: No prior experience needed, just a passion for technology and helping others.
- Other info: Work in a supportive environment with opportunities for growth and learning.
The predicted salary is between 800 - 1400 £ per month.
The Apprentice IT Helpdesk Analyst acts as the routine contact point for the IT Service, receiving and handling initial requests for support. The role responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution, it provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
The role contributes to the creation of support documentation, provides first-line investigation and gathers information to enable incident resolution and allocate incidents. The role also acts as the routine contact point between the organisation and suppliers, supporting the resolution of supplier-related incidents, problems, or unsatisfactory performance, as well as collecting and reporting on supplier performance data.
Due to the operational demands of this role, the successful candidate will be required to be located on site to ensure timely support and efficient IT service delivery across the School.
Oundle and Laxton Junior Schools have long been associated with the very best of modern independent education, especially boarding. The Schools take seriously their responsibility to pupils so that they can emerge as decent, open-minded adults; ambitious about what they can go on to achieve and contribute. Over 1400 pupils are on roll at the School, of whom 840 are full boarders. Academic results are steadfastly excellent.
A team of around 800 staff, both academic and support, ensure an education of the highest standard is in place across the Schools with the efforts of the whole team focused on this fundamental aim.
Hours: Working Monday to Friday 8am - 17:00pm (with a one-hour lunch), you will be required to work one Saturday morning every four weeks in term-time.
Salary: As this role is an entry-level apprenticeship, the salary will be determined according to the relevant National Minimum Wage or National Living Wage rates.
Apprentice IT Helpdesk Analyst in Oundle employer: Oundle School
Contact Detail:
Oundle School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Helpdesk Analyst in Oundle
✨Tip Number 1
Get to know the company! Research Oundle and Laxton Junior Schools, their values, and their approach to education. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an IT Helpdesk Analyst, you'll be the first point of contact for support requests. Make sure you can explain technical issues in simple terms and demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Network with current employees or alumni from the schools. They can provide insider tips on what the hiring managers are looking for and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing this apprenticeship.
We think you need these skills to ace Apprentice IT Helpdesk Analyst in Oundle
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and eager to learn. A bit of personality can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to fit the Apprentice IT Helpdesk Analyst role. Highlight any relevant experience or skills you have, even if they’re from school projects or personal interests. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Oundle School
✨Know Your IT Basics
Brush up on your IT knowledge, especially around common support issues and troubleshooting techniques. Being able to discuss basic concepts like network connectivity, software installation, and hardware issues will show that you're ready to jump into the role.
✨Demonstrate Communication Skills
As the first point of contact for IT support, clear communication is key. Practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, employers are looking for candidates who are eager to learn. Be prepared to discuss how you’ve approached learning new skills in the past and express your excitement about developing your IT knowledge further.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team you'll be working with, the types of incidents you’ll handle, or how success is measured in the role. It shows you're genuinely interested and engaged.