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- Tasks: Welcome guests, manage bookings, and ensure an exceptional spa experience.
- Company: Join a 4-star hotel with a focus on guest satisfaction and wellness.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team in a beautiful setting while enhancing your customer service skills.
- Qualifications: Excellent communication skills and ability to multitask under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Do you pride yourself on providing outstanding guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
- Welcome and greet spa guests
- Make spa bookings
- Support with enquiries and advise on treatments and offers
- Carry out daily checks and ensure an exceptional guest experience
Is this the role for me?
- Excellent customer service & communication skills
- Ability to work under pressure and multi-task
- Strong attention to detail
Spa Opening Times: Monday - Sunday 10:00am - 19:00pm
Health Club Opening Times: Monday - Friday 6:30am - Saturday & Sunday: 7:30am - 20:00pm
Curious to find out more? Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Spa Receptionist in Leeds employer: Oultonhallhotel
Contact Detail:
Oultonhallhotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Leeds
✨Tip Number 1
Get to know the company! Research Oulton Hall Hotel, Spa & Golf Resort and understand their values and services. This will help you tailor your approach and show genuine interest during your interactions.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding guest service, think of scenarios where you can demonstrate your communication and problem-solving abilities. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Spa Receptionist in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine when it comes to guest service! Make sure to highlight any previous experience where you've gone above and beyond for customers. This is your chance to show us that you can create an exceptional experience for our spa guests.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point. Use bullet points if necessary to make your skills and experiences pop!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific skills like multi-tasking and attention to detail that are crucial for the Spa Receptionist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Oultonhallhotel
✨Know Your Spa Treatments
Familiarise yourself with the spa treatments and services offered at the hotel. Being able to discuss these confidently will show your genuine interest in the role and help you answer any questions about guest enquiries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think of specific situations where you went above and beyond to ensure a great experience for guests, as this is crucial for a Spa Receptionist.
✨Practice Multi-tasking Scenarios
Since the role requires the ability to work under pressure and multi-task, consider practising scenarios where you juggle multiple tasks. This could be role-playing with a friend or even simulating a busy reception environment to build your confidence.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how they ensure an exceptional guest experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.