At a Glance
- Tasks: Lead the front of house team to ensure guests feel welcomed and valued.
- Company: Join the vibrant Oulton Hall Hotel, Spa & Golf Resort near Leeds.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Benefits
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
Responsibilities
- Supervise the front of house team to ensure a warm, friendly welcome from guests' arrival to departure.
- As Supervisor you will be the point of contact for all hotel guests and deal with all situations politely and courteously.
Qualifications
- Previous supervisory experience
- Experience in a customer facing role
- Strong communication skills and self‑motivated
- Ability to work under pressure, multi‑task and problem solve
- High attention to detail
About the Property
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152‑bedroom property. The hotel is set in acres of woodland with a 27‑hole golf course and offers dining options including the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, afternoon tea, private dining and event spaces. Leisure facilities include a gym, pool, jacuzzi, sauna, steam room and a relaxing Elemis spa. The hotel has been accredited with bronze from Green Tourism.
EEO Statement
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award. If you require any reasonable adjustments to any stage of the recruitment process, please let us know.
Reception Supervisor in Leeds employer: Oultonhallhotel
At Oulton Hall Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits such as free health club membership, discounts across our hotel collection, and comprehensive training support, we ensure our team members thrive both personally and professionally in a stunning location just outside Leeds, surrounded by beautiful woodland and leisure facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Oulton Hall and The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your previous supervisory experience and customer-facing skills more confidently when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples from your past roles where you’ve successfully handled difficult situations. This will demonstrate your ability to work under pressure and your strong communication skills, which are key for a Reception Supervisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Reception Supervisor in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair while keeping it professional.
Tailor Your Application:Make sure to customise your application for the Reception Supervisor role. Highlight your previous supervisory experience and customer-facing skills that match what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oultonhallhotel
✨Know the Property Inside Out
Before your interview, take some time to research Oulton Hall Hotel, Spa & Golf Resort. Familiarise yourself with its facilities, services, and unique selling points. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Think of specific examples where you successfully led a team, resolved conflicts, or improved customer service. This will demonstrate your capability to manage the front of house team effectively.
✨Emphasise Communication and Problem-Solving
As a Reception Supervisor, strong communication skills are key. Practice articulating how you've handled challenging situations with guests in the past. Highlight your ability to remain calm under pressure and your knack for multi-tasking.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
