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- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the QHotels Collection, a diverse and inclusive employer.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a passion for guest service and conflict resolution skills.
- Other info: Work in a stunning hotel with great career development opportunities.
The predicted salary is between 20000 - 28000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Porter in Leeds employer: Oultonhallhotel
Contact Detail:
Oultonhallhotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Leeds
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Oulton Hall Hotel and its facilities. This will help you show genuine interest and impress them with your knowledge about their services.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve conflicts or handle guest complaints. Role-playing these situations can help you feel more confident during the interview.
✨Tip Number 3
Network with current employees! If you know anyone working at The QHotels Collection, reach out for insights. They might share tips on what the hiring team values most, giving you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Oulton Hall Hotel.
We think you need these skills to ace Night Porter in Leeds
Some tips for your application 🫡
Show Your Night Owl Side: Since this role is all about working through the night, let us know why you're a night owl! Share any experiences that highlight your ability to thrive during those late hours and how you can keep the energy up for our guests.
Customer Service is Key: We love candidates who are passionate about delivering exceptional guest service. In your application, give us examples of how you've gone above and beyond for customers in the past. It’ll show us you’re the right fit for our team!
Be Professional and Courteous: As a Night Porter, you'll be the face of our hotel during the night. Make sure your application reflects a courteous and pleasant attitude. A friendly tone in your writing can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details about the role and our amazing perks there!
How to prepare for a job interview at Oultonhallhotel
✨Know the Night Shift
Familiarise yourself with the unique challenges and responsibilities of a night porter. Understand how to manage reception during the night, handle check-ins and check-outs, and ensure guest satisfaction. This will show your potential employer that you’re ready for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved conflicts or went above and beyond for guests. This is crucial for a role that thrives on guest satisfaction!
✨Research the Company Culture
Dive into The QHotels Collection’s values and mission. Knowing their commitment to diversity, inclusion, and support for the Armed Forces can help you align your answers with their ethos, making you a more appealing candidate.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about training opportunities or how they support staff development. This shows your interest in growing within the company and your commitment to delivering outstanding service.
