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- Tasks: Manage night reception, greet guests, and handle check-ins/outs with a smile.
- Company: A leading hotel in Leeds known for exceptional guest service.
- Benefits: Enjoy a free gym membership and discounts across the QHotels Collection.
- Why this job: Join a vibrant team and enhance your customer service skills while working nights.
- Qualifications: Passion for guest service and experience in conflict resolution.
- Other info: Perfect for those seeking flexible hours and a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
A prominent hotel in Leeds is seeking a night reception manager to provide excellent customer service.
Responsibilities include:
- Managing reception during the night
- Greeting guests
- Handling check-ins/outs
- Addressing guest inquiries professionally
Ideal candidates have:
- A passion for guest service
- The ability to work independently
- Experience in conflict resolution
The position offers various employee perks, including free membership and discounts across the QHotels Collection.
Night Front Desk & Guest Services - Free Gym Membership in Leeds employer: Oultonhallhotel
Contact Detail:
Oultonhallhotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Services - Free Gym Membership in Leeds
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We want to see how you handle guest inquiries and resolve conflicts, so prepare some examples from your past experiences that highlight your strengths.
✨Tip Number 2
Research the hotel and its values before your interview. Knowing about the QHotels Collection and what they stand for will help us see your genuine interest in the role and the company.
✨Tip Number 3
Practice your greeting and check-in process. Since you'll be managing reception at night, we want to know you can create a welcoming atmosphere even when it's quiet. Role-play with a friend to get comfortable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and taking advantage of those fab employee perks like the free gym membership.
We think you need these skills to ace Night Front Desk & Guest Services - Free Gym Membership in Leeds
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences where you’ve gone above and beyond for guests – it’ll make your application stand out!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills that match the job description. We want to see how your experience in conflict resolution and independent work aligns with what we’re looking for.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid slang, but don’t be afraid to let your personality shine through – we love a bit of character!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Oultonhallhotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Demonstrate Independence and Initiative
Since the role requires working independently at night, be ready to discuss times when you took initiative or made decisions on your own. Highlighting your ability to manage situations without constant supervision will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s culture, team dynamics, or guest service philosophy. This shows that you’re not just interested in the job, but also in how you can contribute to the hotel's success.
