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- Tasks: Ensure guest satisfaction in various Food & Beverage areas while maximising sales.
- Company: Join the vibrant team at Oulton Hall Hotel, Spa & Golf Resort.
- Benefits: Enjoy free health club membership, discounts, and support for training and qualifications.
- Why this job: Flexible hours to fit around your studies while delivering exceptional guest experiences.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Dynamic environment with opportunities for personal growth and development.
Important Stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for deliveringservice
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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Conference & Events Team Member employer: Oultonhallhotel
Contact Detail:
Oultonhallhotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Team Member
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Oulton Hall Hotel and familiarise yourself with the facilities. This will not only impress your interviewers but also help you feel more confident when discussing how you can enhance guest experiences.
✨Tip Number 2
Show off your passion for customer service! During your chat, share specific examples of times you've gone above and beyond for guests or customers. We love hearing about real-life experiences that demonstrate your commitment to exceptional service.
✨Tip Number 3
Be ready to talk about teamwork! Since you'll be working in various Food & Beverage areas, highlight your ability to collaborate with others. Share stories of how you've worked well in a team to create memorable experiences for guests.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about training opportunities or how the team ensures guest satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if this is the right fit for you.
We think you need these skills to ace Conference & Events Team Member
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering exceptional guest service right from the start. Use your application to highlight any relevant experiences or skills that showcase your commitment to creating great guest experiences.
Tailor Your Application: Make sure to customise your application to fit the role of Conference & Events Team Member. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team. Highlight your customer service skills and ability to work under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Oultonhallhotel
✨Know Your Guest Experience
Make sure you understand what exceptional guest service means. Research the hotel and its offerings, especially the Food & Beverage areas. Be ready to share your thoughts on how you would enhance a guest's experience during the interview.
✨Showcase Your Flexibility
Since this role is perfect for balancing with school or other commitments, be prepared to discuss your availability. Highlight any previous experiences where you successfully managed your time and responsibilities, showing that you can adapt to the needs of the job.
✨Brush Up on Sales Techniques
Familiarise yourself with basic sales strategies, especially in hospitality. Think about how you can maximise sales while providing excellent service. During the interview, mention any relevant experiences where you upsold products or services effectively.
✨Demonstrate Team Spirit
This role involves working closely with others, so be ready to talk about your teamwork skills. Share examples of how you've collaborated with colleagues in the past, especially under pressure, to ensure a smooth operation and great guest satisfaction.