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- Tasks: Lead the front of house team to ensure guests feel welcomed and valued.
- Company: Join the vibrant Oulton Hall Hotel, Spa & Golf Resort near Leeds.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Benefits
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
Responsibilities
- Supervise the front of house team to ensure a warm, friendly welcome from guests' arrival to departure.
- As Supervisor you will be the point of contact for all hotel guests and deal with all situations politely and courteously.
Qualifications
- Previous supervisory experience
- Experience in a customer facing role
- Strong communication skills and self‑motivated
- Ability to work under pressure, multi‑task and problem solve
- High attention to detail
About the Property
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152‑bedroom property. The hotel is set in acres of woodland with a 27‑hole golf course and offers dining options including the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, afternoon tea, private dining and event spaces. Leisure facilities include a gym, pool, jacuzzi, sauna, steam room and a relaxing Elemis spa. The hotel has been accredited with bronze from Green Tourism.
EEO Statement
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award. If you require any reasonable adjustments to any stage of the recruitment process, please let us know.
Reception Supervisor employer: Oulton Hall - Reception and Nights
Contact Detail:
Oulton Hall - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Oulton Hall and The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your previous supervisory experience and customer-facing skills more confidently when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples from your past roles where you’ve successfully handled difficult situations. This will demonstrate your ability to work under pressure and your strong communication skills, which are key for a Reception Supervisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reception Supervisor role. Highlight your supervisory experience and customer-facing roles to show us you’re the perfect fit!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Take the time to write a personal one that connects your experiences to the responsibilities listed in the job description. We love seeing your personality shine through!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling – it shows us you pay attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oulton Hall - Reception and Nights
✨Know the Property Inside Out
Before your interview, take some time to research Oulton Hall Hotel, Spa & Golf Resort. Familiarise yourself with its facilities, services, and unique selling points. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Think of specific examples where you successfully led a team, resolved conflicts, or improved customer service. This will demonstrate your capability to manage the front of house team effectively.
✨Emphasise Communication and Problem-Solving
As a Reception Supervisor, strong communication skills are key. Prepare to share instances where you’ve had to communicate clearly under pressure or solve problems on the spot. This will highlight your ability to handle guest interactions smoothly.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.