At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a vibrant hotel team at Oulton Hall, surrounded by stunning woodland and leisure facilities.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Perfect for those who love customer service and want to make a real difference.
- Qualifications: Passion for service, conflict resolution skills, and ability to multitask under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection is a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Guest Experience Concierge – Reception & Service employer: Oulton Hall - Reception and Nights
At Oulton Hall Hotel, Spa & Golf Resort, we pride ourselves on creating a vibrant and inclusive work environment where exceptional customer service is at the heart of everything we do. Our team enjoys a range of benefits including free health club membership, discounts across our hotel collection, and comprehensive training support to foster personal and professional growth. Nestled in beautiful surroundings just outside Leeds, our location offers a unique blend of leisure and hospitality, making it an ideal place for those passionate about delivering memorable guest experiences.
Contact Details:
Oulton Hall - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge – Reception & Service
✨Tip Number 1
Get to know the hotel and its services inside out! When you walk in for your interview, show off your knowledge about Oulton Hall and The QHotels Collection. It’ll impress them and show you’re genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for a guest. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. It shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Guest Experience Concierge – Reception & Service
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to make someone's day better – we love hearing about those moments!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Guest Experience Concierge role. We want to see how your background fits with what we’re looking for, so don’t be shy about connecting the dots!
Be Professional Yet Friendly:Remember, you’ll be the first impression for our guests! Keep your tone professional but friendly in your written application. We appreciate a warm touch that reflects the welcoming atmosphere we strive for at Oulton Hall.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Oulton Hall - Reception and Nights
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a guest. This will show your passion for the role and your ability to handle various situations.
✨Showcase Your People Skills
As a Guest Experience Concierge, being a people person is crucial. Practice your communication skills and think of ways to demonstrate your friendliness and approachability during the interview. A warm smile and positive attitude can go a long way!
✨Prepare for Conflict Resolution Scenarios
Expect questions about how you would handle difficult situations or complaints. Prepare specific examples that highlight your conflict resolution skills and your ability to remain calm under pressure. This will show that you can maintain guest satisfaction even in challenging circumstances.
✨Familiarise Yourself with the Hotel's Offerings
Do some research on Oulton Hall Hotel, Spa & Golf Resort and its amenities. Knowing about the facilities, dining options, and services will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
