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- Tasks: Lead a team to deliver exceptional guest experiences and manage front-of-house operations.
- Company: Join the vibrant Oulton Hall Hotel, Spa & Golf Resort with a focus on service excellence.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of our hotel and create memorable stays for guests every day.
- Qualifications: Experience in front office roles and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND… much, much more!
What will I do? Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests' stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Compensation: Competitive salary
Front of House Manager employer: Oulton Hall - Reception and Nights
Contact Detail:
Oulton Hall - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in front of the hiring team.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who can provide outstanding guest service. Share stories that highlight your people skills and how you’ve handled tricky situations in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Off Your Guest Service Skills: Make sure to highlight your experience in providing outstanding guest service. We want to see how you've gone above and beyond for guests in previous roles, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Front of House Manager role. Use keywords from the job description to show us you’re the perfect fit.
Be Yourself: We love personality! Let your unique voice shine through in your application. Share what makes you passionate about hospitality and why you’d be a great addition to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Oulton Hall - Reception and Nights
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your previous experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand the importance of first impressions.
✨Showcase Your People Skills
As a Front of House Manager, you'll be leading a team and interacting with guests daily. Prepare to discuss your people management experience and how you handle conflict resolution. Have a couple of scenarios in mind where you successfully managed a team or resolved a guest complaint.
✨Familiarise Yourself with the Venue
Take some time to research Oulton Hall Hotel, Spa & Golf Resort. Know the facilities, dining options, and any unique features that set it apart. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to enhancing the guest experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.