At a Glance
- Tasks: Manage night reception, greet guests, and handle check-ins/check-outs.
- Company: Join Oulton Hall Hotel, a stunning 4-star resort near Leeds with excellent facilities.
- Benefits: Enjoy free health club membership, discounts, training support, and free parking.
- Other info: We value diversity and are committed to supporting all applicants.
- Why this job: Perfect for those who love customer service in a beautiful setting with growth opportunities.
- Qualifications: Must be friendly, able to work independently, and have conflict resolution skills.
The predicted salary is between 8000 - 12000 £ per year.
Are you a night owl?
Do you thrive on delivering outstanding customer service?
The important stuff:
Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
Ability to work with minimum supervision
Passion for delivering exceptional guest service
Courteous and pleasant attitude
Conflict resolution experience
Curious to find out more?
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Leeds employer: Oulton Hall Hotel, Spa & Golf Resort
At Oulton Hall Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer that values outstanding customer service and employee well-being. With a range of benefits including free health club membership, discounts across our hotel collection, and extensive training opportunities, we foster a supportive work culture that encourages personal and professional growth. Located in a picturesque setting just outside Leeds, our team enjoys a unique blend of hospitality and leisure, making every day at work both rewarding and enjoyable.
Contact Details:
Oulton Hall Hotel, Spa & Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Leeds
✨Tip Number 1
Familiarise yourself with the hotel and its amenities. Knowing the ins and outs of Oulton Hall Hotel, Spa & Golf Resort will help you answer guest inquiries confidently and show your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience in conversations. When networking or during interviews, share specific examples of how you've handled guest complaints or provided exceptional service to demonstrate your suitability for the role.
✨Tip Number 3
Showcase your conflict resolution skills. Prepare to discuss situations where you've successfully resolved conflicts, as this is a key aspect of the Night Receptionist role and will set you apart from other candidates.
✨Tip Number 4
Engage with the QHotels Collection's values. Research their commitment to diversity and inclusion, and be ready to express how your personal values align with theirs during your interactions with the hiring team.
We think you need these skills to ace Night Receptionist in Leeds
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Highlight your relevant experience in customer service and conflict resolution.
Tailor Your CV:Customise your CV to reflect your skills and experiences that align with the job. Emphasise your ability to work independently, deliver exceptional guest service, and handle inquiries professionally.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your commitment to guest satisfaction. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oulton Hall Hotel, Spa & Golf Resort
✨Show Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've delivered outstanding customer service in previous roles. Highlight your ability to handle inquiries and resolve complaints effectively.
✨Demonstrate Conflict Resolution Experience
Conflict resolution is key in hospitality. Think of specific situations where you successfully managed a difficult guest or situation. Discuss your approach and the positive outcomes that resulted from your actions.
✨Exude a Courteous and Pleasant Attitude
Your attitude can set the tone for a guest's experience. During the interview, maintain a friendly and approachable demeanour. This will not only reflect your personality but also show that you understand the importance of guest satisfaction.
✨Research the Hotel and Its Facilities
Familiarise yourself with Oulton Hall Hotel, Spa & Golf Resort and its amenities. Knowing about the gym, spa, and dining options will allow you to engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
