At a Glance
- Tasks: Manage night reception, greet guests, and handle check-ins and enquiries.
- Company: Oulton Hall Hotel, Spa & Golf Resort, a stunning venue near Leeds.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Join a diverse team committed to inclusion and sustainability.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, able to work independently, and have conflict resolution skills.
The predicted salary is between 25272 - 30000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking AND much, much more!
What will I do? You'll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4, 152 bedroom property. Our hotel is set in acres of woodland with a 27 hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meeting and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist employer: Oulton Hall Hotel, Spa & Golf Resort
Oulton Hall Hotel, Spa & Golf Resort is an exceptional employer that prioritises your growth and development in the culinary field. With a supportive work culture, comprehensive training opportunities, and attractive employee benefits including discounts across The QHotels Collection, you will thrive in a prestigious setting just outside Leeds. Join us to be part of a team that values sustainability and community engagement, making your work experience both meaningful and rewarding.
Contact Details:
Oulton Hall Hotel, Spa & Golf Resort Recruitment Team
