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- Tasks: Welcome spa guests, manage bookings, and ensure an exceptional experience.
- Company: Join a 4-star hotel with a focus on guest satisfaction and inclusivity.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team in a beautiful setting while enhancing your customer service skills.
- Qualifications: Excellent communication skills and ability to multitask under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Do you pride yourself on providing outstanding guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
- Welcome and greet spa guests, make spa bookings, support with enquiries and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.
Is this the role for me?
- Excellent customer service & communication skills
- Ability to work under pressure and multi-task
- Strong attention to detail
Spa Opening Times: Monday - Sunday 10:00am - 19:00pm
Health Club Opening Times: Monday - Friday 6:30am - Saturday & Sunday: 7:30am - 20:00pm
Curious to find out more? Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Spa Receptionist in Leeds employer: Oulton Hall Hotel, Spa & Golf Resort
Contact Detail:
Oulton Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Leeds
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa and hotel. Familiarise yourself with the treatments, services, and any special offers. This way, when you chat with potential employers, you can show off your knowledge and passion for providing outstanding guest service.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might face as a Spa Receptionist, like handling bookings or addressing guest inquiries. The more comfortable you are, the better you'll shine in interviews and impress those hiring managers.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with people in the hospitality industry, attend local events, or even join online forums. You never know who might have a lead on a job or offer some valuable advice to help you land that perfect role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Oulton Hall Hotel, Spa & Golf Resort. Good luck!
We think you need these skills to ace Spa Receptionist in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding guest service experience in your application. We want to see how you’ve gone above and beyond for customers in the past!
Be Detail-Oriented: Since attention to detail is key for this role, don’t forget to mention any experiences where you’ve had to juggle multiple tasks while keeping everything spot on. We love a good multitasker!
Tailor Your Application: Take a moment to customise your application to fit the job description. Use similar language and phrases that we’ve used in the listing to show us you’re a perfect match!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Oulton Hall Hotel, Spa & Golf Resort
✨Know Your Spa Treatments
Familiarise yourself with the spa treatments and services offered at the hotel. Being able to discuss these confidently will show your genuine interest in the role and help you answer any questions about guest enquiries.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond for a guest, as this is crucial for a Spa Receptionist role.
✨Practice Multi-tasking Scenarios
Since the job requires working under pressure and multi-tasking, consider practising scenarios where you juggle multiple tasks. This could be role-playing with a friend or even simulating a busy reception environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, training opportunities, or how the hotel ensures an exceptional guest experience. It shows you're engaged and serious about the position.