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- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the QHotels Collection, a welcoming and inclusive employer.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, courteous, and able to resolve conflicts.
- Other info: Work in a stunning hotel with great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Porter in Leeds employer: Oulton Hall Hotel, Spa & Golf Resort
Contact Detail:
Oulton Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show up and shine! If you know of any open days or recruitment events at Oulton Hall or similar venues, make sure to attend. It’s a great chance to meet the team and show off your passion for delivering exceptional guest service.
✨Tip Number 3
Prepare for the interview! Brush up on your conflict resolution skills and think of examples where you've gone above and beyond for customer satisfaction. We want to see that courteous and pleasant attitude in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the perks we offer, like free health club membership and discounts across The QHotels Collection!
We think you need these skills to ace Night Porter in Leeds
Some tips for your application 🫡
Show Your Night Owl Side: When you're writing your application, let us know why you're a night owl! Share any experiences that highlight your ability to thrive during the night shift and how you can keep our guests happy while they’re checking in or out.
Customer Service is Key: Make sure to emphasise your passion for delivering outstanding customer service. Use examples from your past roles where you’ve gone above and beyond to ensure guest satisfaction – we love hearing about those moments!
Be Professional and Friendly: Your written application should reflect a courteous and pleasant attitude. Keep your tone friendly and professional, as this sets the stage for how you’ll interact with our guests at Oulton Hall.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Oulton Hall Hotel, Spa & Golf Resort
✨Know Your Night Shift
Familiarise yourself with the unique aspects of working night shifts. Understand how to manage your energy levels and stay alert, as well as the specific challenges that come with being a Night Porter. This will show your potential employer that you’re ready for the role.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you resolved conflicts or went above and beyond for guests. This will demonstrate your passion for guest satisfaction, which is crucial for this position.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you handle complaints or difficult situations. Think of specific instances where you successfully resolved an issue. This will highlight your conflict resolution experience and your ability to work independently during the night.
✨Research the Hotel and Its Amenities
Take some time to learn about Oulton Hall Hotel, Spa & Golf Resort and its facilities. Knowing about the gym, spa, and dining options will help you answer questions confidently and show your enthusiasm for the role and the company.
