Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Oulton Hall Hotel, a stunning 4-star resort with a vibrant atmosphere.
- Benefits: Enjoy free health club membership, discounts, and support for training and qualifications.
- Why this job: Make a real difference in guest experiences while working in a beautiful setting.
- Qualifications: Passion for customer service and experience in a customer-facing role.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Curious to find out more?
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Concierge in Leeds employer: Oulton Hall Hotel, Spa & Golf Resort
Contact Detail:
Oulton Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Leeds
✨Tip Number 1
Get to know the hotel and its services inside out! When you walk in for your interview, show off your knowledge about Oulton Hall and what makes it special. This will impress the hiring team and show them you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a guest. Share these stories during your chat to highlight your passion for making guests feel welcome.
✨Tip Number 3
Be ready to showcase your conflict resolution skills. Think of a time when you handled a tricky situation with a customer. The interviewers will want to see how you keep calm under pressure and ensure guest satisfaction, so have a solid example at the ready!
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about training opportunities or how the team works together to create a great guest experience. This not only shows your interest but also helps you figure out if this is the right fit for you.
We think you need these skills to ace Concierge in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to see that genuine passion!
Be Personable and Friendly: Since this role is all about making great first impressions, make sure your application reflects your friendly personality. Use a warm tone and don’t hesitate to sprinkle in some of your unique charm. We want to get to know the real you!
Highlight Relevant Experience: Make sure to mention any previous roles where you’ve dealt with customers directly. Whether it’s conflict resolution or multitasking under pressure, we want to see how your experience aligns with what we’re looking for in a Concierge.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Oulton Hall Hotel, Spa & Golf Resort
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction. This will demonstrate that you truly understand the importance of a positive first impression.
✨Prepare for Conflict Resolution Scenarios
Since conflict resolution is key in this role, think about times you've successfully handled difficult situations with customers. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and ability to remain calm under pressure. This will show that you're equipped to handle any challenges that may arise.
✨Demonstrate Strong Time Management Skills
As a concierge, you'll need to juggle multiple tasks at once. Prepare to talk about how you prioritise your workload and manage your time effectively. You could even bring a list of strategies you use to stay organised, which will impress the interviewer and show that you're proactive.
✨Research the Hotel and Its Offerings
Familiarise yourself with Oulton Hall Hotel, Spa & Golf Resort and its amenities before the interview. Knowing about the golf course, dining options, and leisure facilities will allow you to engage in meaningful conversations and ask insightful questions, demonstrating your genuine interest in the role and the company.