At a Glance
- Tasks: Provide top-notch customer service and administrative support in a vibrant school environment.
- Company: Join Oulder Hill Leadership Academy, part of the Star Academies family.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Other info: Be part of a community focused on outstanding education and leadership.
- Why this job: Make a difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: NVQ Level 1 or 2, or equivalent; GCSE literacy and numeracy.
The predicted salary is between 29651 - 36241 £ per year.
This receptionist post sits in the business support team at Oulder Hill Leadership Academy, a Star Academies secondary school for pupils aged 11 to 16.
The work centres on customer service for pupils, teachers and wider stakeholders, handled in person and by telephone, alongside administrative and IT tasks.
It is a 37-hour, full-time post in a school with a leadership specialism.
Visa sponsorship is not available, and the successful candidate will need an enhanced DBS check.
- What the job involves
- Deliver a business support service to pupils, teachers and wider stakeholders
- Provide customer care that supports an outstanding learning environment
- Build relationships across the school and the Star community
Qualifications
- NVQ Level 1 or Level 2, or equivalent
- Literacy and numeracy to GCSE standard, or experience in a relevant discipline
Experience
- Experience in an administrative or reception role
- Proven experience of dealing with people in person or by telephone to required service standards
- Extensive experience of delivering outstanding customer service
Skills & knowledge
- Excellent organisational and specialist technical skills
- Committed team player
- Use of IT software such as MS Office and databases in a school setting
- Understanding of school processes and systems for effective customer care
- Checks & eligibility
- Full enhanced DBS check
- Eligibility to work in the UK
- #J-18808-Ljbffr
Receptionist employer: Oulder Hill Leadership Academy
Oulder Hill Leadership Academy in Heywood is an exceptional employer that prioritises the wellbeing and development of both its students and staff. With a strong emphasis on teamwork and clear communication, we foster a supportive work culture where pastoral care professionals can thrive and make a meaningful impact. Our commitment to employee growth and professional development ensures that you will have ample opportunities to enhance your skills while contributing to a nurturing environment for our pupils.
Contact Details:
Oulder Hill Leadership Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oulder Hill Leadership Academy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oulder Hill Leadership Academy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oulder Hill Leadership Academy:Your cover letter is your chance to shine! Tell us why you want to work at Oulder Hill Leadership Academy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oulder Hill Leadership Academy!
How to prepare for a job interview at Oulder Hill Leadership Academy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
