Senior House Keeper in Oxford

Main area Neonatal Unit Grade NHS AfC: Band 3 Contract Permanent Hours 37.5 hours per week (37.5hrs Full time /part time (7.5hrs x 5 days including weekends and bank holidays)) Job ref 321-NOTSS-8019720-B3

Site Oxford University Hospital Town Oxford Salary £25,760 - £27,476 Per Annum / Pro Rata Salary period Yearly Closing 21/10/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

We are looking for an experienced, reliable, and hardworking Housekeeper to join our Neonatal Unit team. As an integral member of the Nursing team, you will work across all areas of the Neonatal Unit, helping to maintain the highest standards of cleanliness and infection prevention. In accordance with agreed policies, this will include ensuring the delivery of environmental cleaning, management and ordering of stores, managing linen, cleaning of medical equipment and quality assurance auditing.

Working under the direction of the nurse in charge, you will supervise the nursery support workers, as well as working closely with facilities, stores, linen services, estates, porters, company representatives, milk bank and milk preparation team. This will require good communication and organisational skills, a flexible approach, and the ability to plan and manage your own workload.

You must get on well with people and work effectively as a team member. Always behaving in a professional manner and communicating effectively and sensitively with parents, families and visitors.

This is a physically active job, requiring frequent standing, a range of physical activities and prolonged moderate physical exercise, including bending down and lifting and handling of clinical supplies and equipment.

Main duties of the job

Work independently, but also in collaboration with your fellow Senior Housekeeper to achieve the roles outlined within this job description.

• Provide 7 day a week housekeeper cover, for the neonatal unit. This will be co-ordinated by use of the roster request system and through discussion and agreement between the senior housekeeping team.
• Be willing to learn and attend training in the Housekeeper role, until competent in all aspects of the role. Ensuring optimum continuity of housekeeping oversight and duties across the week, and during times of annual leave or other absence.
• In negotiation with the Nursery Support Worker Team manager, each housekeeper will have areas of the work role for which they lead in practice, enabling best use of individual interests, skills and knowledge.
• Work as an integral part of the Nursery Support Worker team, providing a high-quality service that ensures the requirements of the ward are met.
• To supervise the Nursery Support Worker team, ensuring compliance with all relevant procedures, infection control policies and legislation.
• The post holder will be required to work effectively as part of the ward/department team, as well as working closely with contractors, support services and other departments. They will monitor quality standards, report deficiencies and take appropriate action taken to the nurse in charge.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

• To establish and maintain business relationships with outside agencies as well as with colleagues, in order to supply information to individuals, as well as gather information.
• To actively promote the importance of good house-keeping practices amongst all neonatal unit staff and visitors.
• Meet on an agreed basis with the Nursery Support Worker team manager to review and discuss housekeeping standards, recent audits, current processes and nursery support worker team performance. To manage problems, plan current work and to develop and advance the housekeeping service.
• To support and orientate new Nursery Support Worker and Housekeeping staff members, contributing to their ongoing development and acting as a role model for best practice.
• To participate in the orientation programmes of new nursing staff to familiarise them with the remit of the Housekeepers role and appraise them of Facilities services.
• Actively contribute to meetings which involve aspects of the Housekeepers' role.
• Assist with the planning of ward-based facilities programs such as, outbreak cleaning and the annual deep cleaning programme.
• Co-operate with the Trust in maintaining suitable standards of health and safety, including adhering to all Trust policies and procedures. Report all unsafe situation, incidents and accidents as appropriate.

Application and interview

• Literate, articulate and numerate. Effective use of spoken English. Knowledge of COSHH and Infection Control Policies or ability to undertake training in this area. Experience of dealing with the public and customer service.
• Ability to elevate and communicate effectively, both verbally and in writing. Able to manage own time effectively, completing jobs. Demonstrates initiative and ability to prioritise. Effective attention to detail. Aware of the importance of maintaining confidentiality. Awareness of potentially sensitive and distressing situations that may be encountered. Adherence to uniform policy.
• Ability to work effectively in a team and contribute to that team Compassion and kindness. Is perceptive and sensitive to others needs. Demonstrate motivation and enthusiasm for the job. Good health record Promptness in attendance to work.
• Aligned to the Trust values. Always conducts themselves in a professional manner. Positive attitude to all tasks and stakeholders. Able to respond well to instruction, to work unsupervised and maintain good time management. Team awareness and collegiate approach to working. Flexible and adaptable in their work, according to situations. Ability to manage stress with self and the team. Aware of the importance of maintaining confidentiality. Punctual.
• Previous NHS experience working in a similar role Previous experience managing communication and escalation issues
• Understanding of all the roles within the clinical environment.
• Ability to successfully complete any required training programme and a willingness to continue learning
• Able to manage conflict. Able to motivate others.
• Experience of working with the Microsoft Office package. Experience of working with Oracle nonstock and direct ordering system

Sexual Safety Charter : In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Vacancies with our PFI partners

Domestic / catering / portering services at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineer services at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.

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