Private Patient Finance Officer in Oxford

Main area Private Patients and Overseas Visitors Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (On Site Role at Unipart House) Job ref 321-CORP-8026941-B4

Site Unipart House Town Oxford Salary £28,392 - £31,157 per annum pro rata Salary period Yearly Closing 26/10/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

This Band 4 role supports Private Patient Services by ensuring private and non-NHS patient activity is billed accurately and promptly, helping the Trust recover income that can be reinvested into NHS services. The post focuses on reviewing records, applying tariffs and contractual rules, resolving billing queries, and supporting cash collection, rather than accounting or financial reporting.

Main duties of the job

The role involves producing accurate invoices for private and non-NHS patient activity, aligning the clinical records with the tariffs and contractual rules before invoicing. You will also be involved in investigating discrepancies and helping to resolve billing and payment queries with patients, insurers and internal teams. It also includes maintaining accurate records, supporting credit control and debt recovery where required, and acting as a key contact for billing-related queries while contributing to team knowledge and process support.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

Detailed job description and main responsibilities

MAIN TASKS AND RESPONSIBILITIES:

• Review clinical records and supporting documentation to identify chargeable private patient activity accurately and comprehensively.
• Apply insurer contracts, self-pay tariffs and agreed pricing schedules to prepare complete and accurate invoices.
• Ensure that all documentation required to support billing is obtained and verified, including authorisations, undertakings to pay, deposits and accurate patient information.
• Undertake invoicing activity within agreed timescales to support prompt income recovery and minimise delays in billing.
• Use Compucare, spreadsheets and other relevant systems to validate information and support accurate invoice generation.

Cash collection:

• Communicate professionally with patients, insurers and internal stakeholders to issue invoices, respond to queries and support timely receipt of payment.
• Support cash collection activity through the timely follow-up of outstanding invoices and investigation of non-payment.
• Use clear and effective written and verbal communication to support resolution of payment issues and maintain constructive working relationships.
• Contribute to credit control processes, including liaison with debt collection agencies where appropriate and in accordance with departmental procedures.
• Provide clear explanations of invoice requirements, payment processes and relevant financial procedures to non-finance contacts.

Other

• Provide support with associated finance and administrative duties, including professional fees and other tasks allocated by the Team Leader.
• Assist with relevant month-end activity and other routine reporting processes relating to private patient billing and cash collection.
• Manage and prioritise workload effectively, including identifying urgent cases for invoicing and supporting delivery of team objectives.

Person specification

Interview face to face

• Experience of working in an administrative or operational role
• Experience of working with data, spreadsheets or computer systems
• Experience of handling queries and providing customer-focused service
• Experience within the NHS or healthcare environment
• Experience of invoicing, billing, or credit control processes
• Experience working with multiple stakeholders, including external organisations
• Experience of working with Electronic Patient Records

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk .

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

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Departments and services

You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.

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