Deputy Head of Commercial-Overseas Visitors & Private Patient Services in Oxford

Deputy Head of Commercial-Overseas Visitors & Private Patient Services

NHS AfC: Band 8b

Main area Overseas Visitors and Private Patient Services Grade NHS AfC: Band 8b Contract 12 months (Fixed term / Secondment - 12 months) Hours Full time - 37.5 hours per week (Routinely: 3-4 days on site, 1-2 days from home) Job ref 321-CORP-8323814-B8b

Site Unipart House Town Garsington Salary £66,582 - £77,368 per annum pro rata Salary period Yearly Closing 24/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

The post holder is a senior member of the Commercial Directorate who will hold responsibility for delivering challenging projects and timescales agreed with the Head of Commercial - Private Patients, Overseas Visitors and International. The principal focus will be the effective management and development of overseas visitor services in accordance with national guidance, supported by responsibility for agreed projects relating to private patient services.

The Deputy Head of Commercial - Overseas Visitors and Private Patient Services will be responsible for delivering the Trust’s strategy for overseas visitor services, together with agreed elements of the private patient strategy, as directed by the Head of Service. The post holder will provide expert leadership on complex overseas visitor cases, statutory charging requirements, income recovery and service improvement. They will write and lead on managing the Overseas Visitors Policy and any updates required. They will be highly skilled in negotiation and will demonstrate professional credibility and influence with a wide range of stakeholders across the divisions.

Main duties of the job

• Responsible primarily for Overseas Visitor (OSV) service delivery, statutory compliance, income recovery and service development, with supporting responsibility for defined Private Patient (PP) services
• Manages operational staff across the OSV service and relevant PP functions, including recruitment, performance and development
• Negotiates and establishes productive relationships with all divisions to strengthen compliant overseas visitor processes, improve income recovery and support private patient service development
• Responsible for budget and physical resources

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the UK's largest and most respected NHS teaching trusts, providing world‑class healthcare across four hospitals: the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre and Horton General Hospital and over one hundred satellite sites. Find out more information here OUH at a Glance 2026/27

You’ll become part of an organisation at the forefront of patient care, research, education and innovation. You’ll have access to excellent learning and development opportunities, work alongside highly skilled multidisciplinary teams, and contribute to services that make a real difference.

Our commitment toDelivering Compassionate Excellence is at the heart of everything we do. Guided by our values of compassion, respect, learning, delivery, improvement and excellence, we strive to create an environment where staff feel supported, valued and empowered to thrive. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel and the OneTeamOneOUH - LIVING OUR VALUES video.

We are committed to creating an inclusive, respectful and safe workplace for everyone. As signatories to the NHS Sexual Safety Charter, we have a zero‑tolerance approach to inappropriate behaviour and are dedicated to fostering a culture where all colleagues feel welcomed, respected and able to be themselves. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles.

Detailed job description and main responsibilities

For more details and main responsibilities please refer to the Job description and Person specification documents attached.

Person specification

Experience

• Clinical background or significant NHS operational experience
• Experience and Understanding of the NHS England Overseas Guidance
• Direct NHS Experience of more than 10 years duration
• Evidence of experience in change management within an operational NHS setting
• More than 10 years experience of managing a team working in a complex environment

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

In if you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.