Oxford University Hospitals NHS Foundation Trust is seeking a Complaints and PALS Co-ordinator to join the established team. You will manage divisional responses, facilitate resolution meetings, and ensure timely documentation while maintaining compassionate patient care.
The role requires excellent written and verbal communication, NHS complaints process knowledge, and the ability to work autonomously or as part of a team under pressure. Experience with Word, Excel and databases is essential.
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Complaints & PALS Coordinator — Patient Resolution in Oxford employer: OUH
Oxford University Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive and collaborative work environment that prioritises compassionate care and professional development. With a commitment to delivering excellence in healthcare, employees benefit from extensive training opportunities, a focus on teamwork, and the chance to make a meaningful impact in the lives of patients within a prestigious teaching trust located in the vibrant city of Oxford.
