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- Tasks: Help customers with property claims by inspecting damages and settling claims remotely.
- Company: Join Allstate, a leader in protecting families for over 90 years with innovative solutions.
- Benefits: Enjoy flexible scheduling, competitive pay, healthcare, retirement plans, and ongoing training.
- Why this job: Make a real impact by supporting customers through challenging times while developing your skills.
- Qualifications: 1+ years of customer service experience; familiarity with Xactimate is a plus.
- Other info: Hybrid work model with a $1,000 sign-on bonus for eligible candidates.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.
A day in the life of an inside Property Adjuster involves providing exceptional service to our policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.
You will wear a few hats that will require a level of experience:
- The Customer Service Expert: You will live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim.
- The Investigator: You will confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- The Effective Communicator: You will use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
- The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies.
- The Problem Solver: You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
- The Recorder: You will protect the company financially by executing policies along policy agreements, and you will keep a clear record of your work in a claims system that you will be trained on.
Work Schedule:
- During Training: In Office Monday through Friday, 8:00am-4:30pm Eastern Time
- After Training: Hybrid Work Schedule Monday-Friday, 12:00pm-8:30pm Eastern Time with rotational Saturday duty (3 days in-office, 2 days remote)
Qualifications:
- 1+ years of previous customer service experience required.
- Previous industry experience is highly desired.
- Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
- Ability to assess property damages and accurately determine claim coverage.
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
- Ability to work independently and manage time efficiently in a virtual work environment.
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
- Residency within the posted location is mandatory for this role.
You are provided with comprehensive training designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job.
Notice of Licensing Requirement: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
Sign On Bonus: You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.
Allstate Benefits: Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more.
Compensation: Base compensation offered for this role is $22.84-$34.14 hourly and is based on experience and qualifications.
Business Analytics Consultant (Hybrid) employer: OU Health
Contact Detail:
OU Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analytics Consultant (Hybrid)
✨Tip Number 1
Familiarise yourself with the software tools mentioned in the job description, particularly Xactimate. Having a solid understanding of how to use these platforms will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves evaluating and negotiating claims settlements, practice scenarios where you can effectively communicate and resolve conflicts. This will help you stand out during interviews.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. Highlighting your ability to empathise and communicate clearly will resonate well with the hiring team.
✨Tip Number 4
Research Allstate's claims culture and values. Understanding their commitment to customer service and how they handle claims will allow you to align your responses during interviews, making you a more appealing candidate.
We think you need these skills to ace Business Analytics Consultant (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved property claims or insurance. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific skills such as negotiation and communication that align with the job requirements, and provide examples of how you've successfully used these skills in past roles.
Showcase Relevant Skills: Emphasise your proficiency in using software like Xactimate and your ability to assess property damages. Highlight any experience you have with virtual communication tools, as this role requires effective interaction with customers remotely.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Property Adjuster.
How to prepare for a job interview at OU Health
✨Showcase Your Customer Service Skills
As a Business Analytics Consultant, you'll need to demonstrate your ability to provide exceptional service. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Familiarise Yourself with Relevant Software
Since the role involves using software like Xactimate, make sure you're comfortable discussing your experience with similar tools. If you have prior knowledge of these platforms, be ready to share how you've used them effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of specific scenarios where you had to investigate a claim or negotiate a settlement, and be prepared to explain your thought process and the outcomes.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you adapt your communication style to different audiences, whether it's through phone calls, emails, or video chats. Highlight any experience you have in remote communication.
