At a Glance
- Tasks: Drive ecommerce performance and create engaging marketing campaigns for a unique jewellery brand.
- Company: Ottoman Hands, a trendy jewellery brand blending Eastern and Western designs.
- Benefits: Jewellery allowance, employee assistance programme, staff discount, and 25 days annual leave.
- Other info: Exciting opportunity to work in a creative environment with a focus on diversity.
- Why this job: Join a dynamic team and make an impact in a growing international market.
- Qualifications: Experience with Shopify and a passion for ecommerce and marketing.
The predicted salary is between 58500 - 71500 £ per year.
Ottoman Hands is an independent jewellery brand that beautifully blends Eastern and Western design to craft handcrafted, sustainable jewellery pieces. Founded by Deniz Gürdal on London’s iconic Portobello Road in 2010, our brand has organically flourished, becoming a favourite among stars and featured prominently in blockbuster shows such as Emily in Paris, Game of Thrones, and Sex Education. Nestled on East London’s vibrant Whitechapel Road, we design small batches of unique jewellery, meticulously crafted by hand in our Istanbul workshop.
About The Role: This is a central, hands-on role combining Shopify ownership, ecommerce trading, performance analysis and integrated campaign planning. You will be responsible for driving website performance and translating commercial priorities into coordinated activity across paid media, CRM, social and PR. We are looking for an experienced Ecommerce & Trading Manager, while also welcoming applications from Senior Ecommerce Executives ready to take the next step in their careers. You will manage our paid media agency and work closely with our in-house PR Manager, Social and Content team, and external CRM freelancer to deliver cohesive, commercially effective campaigns.
Contract: Full-time or Part-time, permanent
Hours: 35 hours per week (10:00 AM – 6:00 PM) flexible
Benefits: Jewellery allowance, Employee Assistant Programme, Staff discount
Leave: 25 days annual leave + bank holidays
Key Responsibilities: As the Ecommerce & Trading Manager, you will collaborate with our fun and dynamic in-house ecommerce team, working across product, promotions, and operations. Your key responsibilities include:
- Ensuring timely product launches, optimising site merchandising to increase conversion rates and average order value (AOV), and identifying growth opportunities.
- Own day-to-day ecommerce trading, monitoring revenue, conversion, AOV, traffic and product performance against targets and identifying actions to drive growth.
- Driving website optimisation to deliver a seamless customer experience and maximize online sales through effective product management, site optimisation, and content creation using data-driven insights.
- Executing engaging multichannel marketing campaigns leveraging data, PR, and influencer partnerships.
- Managing our agency partner, and the creative for paid advertising campaigns, across Google Ads and Meta platforms to drive traffic and conversions.
- Managing our email strategy, and managing our email partner in designing and implementing engaging email newsletters to support marketing campaigns and enhance customer retention.
- Staying ahead of industry trends and competitor behaviour to inform and enhance marketing strategies.
Person Requirements: We are seeking a self-motivated, confident, and experienced all-rounder with a background in ecommerce and marketing. This role offers a rare opportunity to join a dynamic business during an exciting phase of international market expansion.
Essential Skills and Experience:
- Strong hands-on experience using Shopify within a consumer, retail, fashion, beauty, lifestyle or similarly product-led brand.
- A sound understanding of ecommerce trading, onsite merchandising, conversion optimization and the end-to-end customer journey.
- Confidence interpreting ecommerce and marketing data and communicating the actions that should follow.
- Experience planning and coordinating multichannel campaigns or product launches across several internal and external contributors.
- Ability to manage priorities, deadlines and stakeholders with limited supervision in a small, fast-moving team.
- Strong written and verbal communication, good commercial judgement and close attention to detail.
- A proactive, collaborative approach and genuine interest in brand building and customer experience.
- Genuine passion for marketing and a proactive approach to staying ahead of industry trends.
Useful Additional Experience:
- Managing a paid media agency and understanding Meta and Google Ads performance.
- Working knowledge of CRM and retention marketing, ideally including Klaviyo or a similar platform.
- Experience with GA4, Shopify reporting, dashboards, testing or CRO tools.
- International ecommerce, Shopify Markets, localisation or cross-border trading experience.
- Managing ecommerce apps, technical integrations, developers or digital projects.
At Ottoman Hands, we are proud to be an equal opportunities employer, committed to celebrating diversity and fostering an inclusive culture that values uniqueness and growth. We believe that diversity enriches our business and office environment, and we actively encourage applications from all backgrounds. We are excited to see what you can bring to the OH team.
Ecommerce & Trading Manager employer: Ottoman Hands
Ottoman Hands is an exceptional employer, offering a vibrant work culture that celebrates creativity and diversity in the heart of East London. With a strong focus on employee growth, we provide opportunities for professional development alongside benefits like a jewellery allowance and a supportive Employee Assistance Programme. Join our dynamic team and be part of a brand that not only values your contributions but also encourages you to thrive in a collaborative environment while crafting unique, sustainable jewellery pieces.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce & Trading Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Ottoman Hands are looking for when hiring for a Ecommerce & Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Ottoman Hands for the Ecommerce & Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Ottoman Hands as a Ecommerce & Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Ottoman Hands’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce & Trading Manager.
We think you need these skills to ace Ecommerce & Trading Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Ottoman Hands, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Ottoman Hands's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Ottoman Hands. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Ottoman Hands
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Ottoman Hands uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Ottoman Hands. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
