At a Glance
- Tasks: Lead shifts, manage operations, and ensure excellent guest experiences at NOPI.
- Company: Join Ottolenghi, a vibrant and inclusive restaurant known for its bold flavours.
- Benefits: Enjoy 28 days leave, delicious meals, health support, and learning opportunities.
- Other info: Collaborative environment with exclusive workshops and a supportive culture.
- Why this job: Be part of a creative team that values individuality and growth in hospitality.
- Qualifications: Experience in hospitality leadership and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Ottolenghi, we're known for vibrant food, busy delis, and restaurants full of energy - but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. NOPI is Ottolenghi's sophisticated Soho restaurant, renowned for its bold, Middle Eastern-influenced flavours and elegant, all-day dining experience. Since opening in 2011, NOPI has been a landmark destination for food lovers in the heart of London.
What you'll do:
- Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
- Supervise and support front-of-house team members during service.
- Prepare daily menus, allergen lists and collaborate closely with Back of House.
- Handle guest queries, feedback, and complaints with professionalism and care.
- Ensure the venue is fully set up, maintained, and clean throughout service.
- Support with opening and closing procedures, including cashbooks.
- Monitor compliance with health and safety and food safety regulations.
- Provide team briefings, manage training and support with onboarding of new employees.
- Support management with stock take when required.
What we're looking for:
- Previous experience in a supervisory or team leader role within hospitality.
- A confident communicator who can motivate and support a team.
- Genuine passion for guest service and creating a welcoming atmosphere.
Key skills:
- Natural leadership presence with excellent communication skills.
- Ability to remain calm and solution-focused under pressure.
- Strong organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for hospitality and guest service and continuous improvement.
What's in it for you?
- 28 days annual leave per year, inclusive of bank holidays.
- Delicious Ottolenghi staff meals on shift and generous staff discount.
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts.
- Refer a Friend Bonus: £500 for each successful referral.
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef's Academy workshops, and access to external courses.
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated.
- Enhanced Parental Pay after two years' service.
- A special birthday treat to celebrate your day.
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen.
- A collaborative and creative environment where your ideas are valued.
If you care about great food, great people, and doing things properly, we'd love to hear from you.
Floor Manager / Shift Manager employer: Ottolenghi
At Ottolenghi, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and creativity. As a Floor Manager at NOPI, you'll not only lead a passionate team in delivering exceptional guest experiences but also benefit from extensive learning and development opportunities, generous staff perks, and a supportive environment that prioritises your well-being and growth. Join us in the heart of London, where your contributions will be celebrated and your career can flourish in the dynamic world of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager / Shift Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ottolenghi's vibe online. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your communication skills! As a Floor Manager, you'll need to motivate your team and handle guest queries like a pro. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve handled pressure or resolved conflicts. This will demonstrate your calm and solution-focused mindset that Ottolenghi values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Ottolenghi family.
We think you need these skills to ace Floor Manager / Shift Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for guest service and creating a welcoming atmosphere. We want to see how you connect with people!
Tailor Your Application:Make sure to customise your application to reflect the key skills and responsibilities mentioned in the job description. Highlight your previous supervisory experience and any relevant achievements that demonstrate your leadership abilities. We appreciate when candidates take the time to align their skills with our needs.
Be Professional Yet Personal:While it's important to maintain professionalism, don't be afraid to inject a bit of your personality into your application. We value individuality and creativity, so let us get to know the real you! A warm tone can make your application stand out.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to process it efficiently. Plus, it’s super easy to do—just follow the prompts and you’re good to go!
How to prepare for a job interview at Ottolenghi
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with NOPI's menu and the unique flavours they offer. This shows your genuine interest in the restaurant and helps you discuss how you can contribute to the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight situations where you motivated staff or resolved conflicts, as this will demonstrate your natural leadership presence and ability to support a team.
✨Emphasise Guest Service Passion
Be ready to share stories that showcase your passion for hospitality and creating welcoming atmospheres. Discuss how you’ve handled guest feedback or complaints professionally, as this aligns perfectly with what they value at Ottolenghi.
✨Stay Calm Under Pressure
Think of scenarios where you had to multitask or problem-solve in a fast-paced environment. Practising how you articulate these experiences will help convey your calm and solution-focused mindset, which is crucial for a Floor Manager.
