At a Glance
- Tasks: Lead shifts, manage operations, and ensure excellent guest experiences.
- Company: Ottolenghi, a vibrant restaurant and deli in East London.
- Benefits: 28 days annual leave, staff meals, health support, and learning opportunities.
- Other info: Inclusive culture that celebrates individuality and growth.
- Why this job: Join a creative team and make a real impact in hospitality.
- Qualifications: Experience in hospitality leadership and a passion for guest service.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
Ottolenghi Spitalfields celebrates unrushed, seasonal flavours in the heart of east London. Back in 2015, Ottolenghi opened a beautiful restaurant and deli in the heart of the City of London.
What you’ll do
- Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
- Supervise and support front-of-house team members during service.
- Prepare daily menus, allergen lists and collaborate closely with Back of House
- Handle guest queries, feedback, and complaints with professionalism and care.
- Ensure the venue is fully set up, maintained, and clean throughout service.
- Support with opening and closing procedures, including cashbooks
- Monitor compliance with health and safety and food safety regulations.
- Provide team briefings, manage training and support with onboarding of new employees.
- Support management with stock take when required.
What we’re looking for
- Previous experience in a supervisory or team leader role within hospitality.
- A confident communicator who can motivate and support a team.
- Genuine passion for guest service and creating a welcoming atmosphere.
Key skills
- Natural leadership presence with excellent communication skills.
- Ability to remain calm and solution-focused under pressure.
- Strong organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for hospitality and guest service and continuous improvement.
What’s in it for you?
- 28 days annual leave per year, inclusive of bank holidays
- Delicious Ottolenghi staff meals on shift and generous staff discount
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
- Refer a Friend Bonus: £500 for each successful referral
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated
- Enhanced Parental Pay after two years’ service
- A special birthday treat to celebrate your day
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
- A collaborative and creative environment where your ideas are valued
If you care about great food, great people, and doing things properly, we'd love to hear from you.
Shift Manager employer: Ottolenghi Spitalfields
At Ottolenghi, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and creativity. As a Shift Manager in our Spitalfields location, you'll enjoy a range of benefits including generous staff meals, health and well-being support, and extensive learning opportunities to help you grow in your career. Join us in delivering exceptional guest experiences while being part of a supportive team that truly cares about its people.
