At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional guest experiences.
- Company: Join Ottolenghi, known for vibrant dishes and warm hospitality.
- Benefits: Enjoy flexible hours, staff meals, health benefits, and a £500 referral bonus.
- Other info: Full-time role with opportunities for training and internal promotions.
- Why this job: Be part of a supportive team that values creativity and offers career development.
- Qualifications: Looking for natural leaders with a passion for hospitality and food.
The predicted salary is between 28800 - 43200 £ per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
Ottolenghi Spitalfields celebrates unrushed, seasonal flavours in the heart of east London. Back in 2015, Ottolenghi opened a beautiful restaurant and deli in the heart of the City of London.
What you’ll do
- Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
- Supervise and support front-of-house team members during service.
- Prepare daily menus, allergen lists and collaborate closely with Back of House
- Handle guest queries, feedback, and complaints with professionalism and care.
- Ensure the venue is fully set up, maintained, and clean throughout service.
- Support with opening and closing procedures, including cashbooks
- Monitor compliance with health and safety and food safety regulations.
- Provide team briefings, manage training and support with onboarding of new employees.
- Support management with stock take when required.
What we’re looking for
- Previous experience in a supervisory or team leader role within hospitality.
- A confident communicator who can motivate and support a team.
- Genuine passion for guest service and creating a welcoming atmosphere.
Key skills
- Natural leadership presence with excellent communication skills.
- Ability to remain calm and solution-focused under pressure.
- Strong organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for hospitality and guest service and continuous improvement.
What’s in it for you?
- 28 days annual leave per year, inclusive of bank holidays
- Delicious Ottolenghi staff meals on shift and generous staff discount
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
- Refer a Friend Bonus: £500 for each successful referral
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated
- Enhanced Parental Pay after two years’ service
- A special birthday treat to celebrate your day
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
- A collaborative and creative environment where your ideas are valued
If you care about great food, great people, and doing things properly, we'd love to hear from you.
#J-18808-LjbffrShift Manager in London employer: Ottolenghi Spitalfields
At Ottolenghi, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and creativity. As a Shift Manager in our Spitalfields location, you'll enjoy a range of benefits including generous staff meals, health and well-being support, and extensive learning opportunities to help you grow in your career. Join us in delivering exceptional guest experiences while being part of a supportive team that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in London
✨Tip Number 1
Familiarise yourself with Ottolenghi's unique style and menu offerings. Understanding their vibrant dishes and hospitality approach will help you connect with the team and demonstrate your passion for their brand during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlighting specific situations where you maintained calm and professionalism under pressure will resonate well with the hiring managers.
✨Tip Number 3
Research common challenges faced in front-of-house operations and think of proactive solutions. Being able to discuss these during your conversation will demonstrate your problem-solving abilities and readiness to contribute to the team.
✨Tip Number 4
Prepare to discuss your approach to guest feedback and service excellence. Sharing your philosophy on creating joyful guest experiences will align with Ottolenghi's values and show that you're a great fit for their culture.
We think you need these skills to ace Shift Manager in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualities Ottolenghi is looking for in a Shift Manager. Tailor your application to highlight your relevant experience and skills.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of Ottolenghi's values. Mention specific experiences that demonstrate your leadership abilities and commitment to exceptional service.
Highlight Relevant Experience:In your CV, focus on previous roles that showcase your management skills and experience in a fast-paced environment. Use quantifiable achievements to illustrate your impact in past positions.
Showcase Your Personality:Ottolenghi values creativity and collaboration. Make sure your application reflects your personality and enthusiasm for food and hospitality. This can help you stand out as a candidate who fits their warm and supportive culture.
How to prepare for a job interview at Ottolenghi Spitalfields
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns perfectly with Ottolenghi's values.
✨Demonstrate Leadership Skills
As a Shift Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to inspire and support colleagues while maintaining a calm presence under pressure.
✨Understand the Brand
Familiarise yourself with Ottolenghi's menu and ethos before the interview. Being able to discuss their dishes and what makes their service unique will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as guest complaints or team conflicts. Think through potential scenarios and your responses, focusing on empathy, professionalism, and solutions that align with Ottolenghi's high standards.
