At a Glance
- Tasks: Serve customers with warmth and maintain a vibrant shop atmosphere.
- Company: Join the energetic team at Ottolenghi, known for its delicious food.
- Benefits: Enjoy 28 days annual leave, staff meals, discounts, and health support.
- Other info: Access to workshops, training, and a supportive, inclusive culture.
- Why this job: Be part of a creative environment where your passion for food shines.
- Qualifications: Previous retail experience and a love for food are essential.
The predicted salary is between 22000 - 26000 € per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
What you'll do:
- Serve customers with warmth, knowledge, and enthusiasm.
- Maintain the shop floor, deli counter, and product displays to a high standard.
- Handle transactions accurately using the till system.
- Share product knowledge and make confident recommendations to customers.
- Support stock management, including replenishment and rotation.
- Maintain food safety and hygiene standards across all product areas.
- Contribute to a positive, welcoming atmosphere in the shop.
What we're looking for:
- Previous retail or hospitality customer service experience.
- A genuine love of food and an enthusiasm to share that with customers.
- A friendly, helpful, and proactive approach to service.
Key skills:
- Warm and engaging with customers.
- Strong product knowledge (training provided).
- Reliable, organised, and detail-oriented.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for food, retail, and customer service and continuous improvement.
What’s in it for you?
- 28 days annual leave per year, inclusive of bank holidays.
- Delicious Ottolenghi staff meals on shift and generous staff discount.
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts.
- Refer a Friend Bonus: £500 for each successful referral.
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses.
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated.
- Enhanced Parental Pay after two years’ service.
- A special birthday treat to celebrate your day.
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen.
- A collaborative and creative environment where your ideas are valued.
If you care about great food, great people, and doing things properly, we'd love to hear from you.
Shop Assistant employer: Ottolenghi HQ & Test Kitchen
At Ottolenghi, we pride ourselves on fostering a vibrant and inclusive work culture where our team members are supported and encouraged to grow. With generous benefits such as 28 days of annual leave, delicious staff meals, and extensive learning opportunities, we ensure that our Shop Assistants not only thrive in their roles but also enjoy a fulfilling career in the food industry. Join us in creating memorable experiences for our guests while being part of a passionate team that celebrates individuality and creativity.
Contact Detail:
Ottolenghi HQ & Test Kitchen Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into Ottolenghi's vibe. Familiarise yourself with their menu and values. This way, you can show off your passion for food and how you fit into their warm, welcoming culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or recommend products. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your love for food shine through. Share your favourite dishes or experiences in retail or hospitality. A genuine smile and positive energy can go a long way in making a great impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shop Assistant
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for culinary delights. We want to see that you’re not just looking for a job, but that you genuinely care about the food we serve.
Be Warm and Engaging:Remember, we’re all about creating a welcoming atmosphere! Use a friendly tone in your application and showcase your customer service skills. Talk about how you’ve made customers feel special in past roles—this will help us see you as a great fit for our team.
Highlight Relevant Experience:If you've got previous retail or hospitality experience, make sure to mention it! Detail what you did, how you contributed to the team, and any specific skills you developed. This helps us understand how you can bring value to our shop.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our vibrant team at Ottolenghi!
How to prepare for a job interview at Ottolenghi HQ & Test Kitchen
✨Know Your Stuff
Familiarise yourself with Ottolenghi's menu and products. Being able to confidently discuss the food and make recommendations will show your genuine passion for what they do, which is key for a Shop Assistant role.
✨Show Your Warmth
Practice your customer service skills before the interview. Think about how you can create a welcoming atmosphere and engage with customers. A friendly, helpful attitude is essential, so let that shine through in your responses.
✨Be Organised and Detail-Oriented
Prepare examples from your previous experience that demonstrate your reliability and attention to detail. Whether it’s managing stock or handling transactions, showing that you can keep things running smoothly will impress the interviewers.
✨Stay Calm Under Pressure
Think of scenarios where you had to multitask or solve problems quickly. Share these experiences during the interview to highlight your ability to thrive in a fast-paced environment, which is crucial for a role at Ottolenghi.
