At a Glance
- Tasks: Lead shifts, manage operations, and ensure amazing guest experiences at NOPI.
- Company: Ottolenghi, a vibrant and energetic restaurant group in London.
- Benefits: 28 days annual leave, supportive team environment, and opportunities for growth.
- Other info: Dynamic atmosphere with a focus on teamwork and continuous improvement.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in restaurant management and a passion for hospitality.
The predicted salary is between 30000 - 35000 € per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. NOPI is Ottolenghi's sophisticated Soho restaurant, renowned for its bold, Middle Eastern-influenced flavours and elegant, all-day dining experience. Since opening in 2011, NOPI has been a landmark destination for food lovers in the heart of London.
What you’ll do:
- Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
- Supervise and support front-of-house team members during service.
- Prepare daily menus, allergen lists and collaborate closely with Back of House.
- Handle guest queries, feedback, and complaints with professionalism and care.
- Ensure the venue is fully set up, maintained, and clean throughout service.
- Support with opening and closing procedures, including cashbooks.
- Monitor compliance with health and safety and food safety regulations.
- Provide team briefings, manage training and support with onboarding of new employees.
- Support management with stock take when required.
What we’re looking for:
- Previous experience in Floor Manager, Assistant, or Restaurant Manager.
- A confident communicator who can motivate and support a team.
- Genuine passion for guest service and creating a welcoming atmosphere.
- Natural leadership presence with excellent communication skills.
- Ability to remain calm and solution-focused under pressure.
- Strong organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for hospitality and guest service and continuous improvement.
What’s in it for you?
28 days annual leave per year, inclusive of
Shift Manager employer: Ottolenghi HQ & Test Kitchen
At Ottolenghi, we pride ourselves on fostering a vibrant and supportive work culture where our team members thrive. As a Shift Manager at NOPI in the heart of London, you will enjoy competitive benefits, including 28 days of annual leave, and opportunities for personal and professional growth within a renowned establishment known for its exceptional guest experiences. Join us to be part of a passionate team that values creativity, collaboration, and a genuine love for hospitality.
Contact Detail:
Ottolenghi HQ & Test Kitchen Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings at places like Ottolenghi or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into the restaurant and introduce yourself. A friendly face can make a lasting impression, and who knows, you might even get a chance to chat with the management.
✨Tip Number 3
Prepare for the interview by researching Ottolenghi's values and menu. Be ready to discuss how your experience aligns with their vibrant atmosphere and commitment to guest service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! We want to see your genuine enthusiasm for creating amazing guest experiences and how you can bring that energy to our team.
Tailor Your CV:Make sure your CV is tailored to the Shift Manager role. Highlight your previous experience in similar positions and any specific skills that match what we're looking for. This helps us see why you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our vibrant team at NOPI!
How to prepare for a job interview at Ottolenghi HQ & Test Kitchen
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with NOPI’s menu and the overall vibe of the restaurant. This shows genuine interest and helps you discuss how you can contribute to the team and enhance guest experiences.
✨Showcase Your Leadership Skills
Prepare examples from your previous roles where you successfully led a team or handled a challenging situation. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for a Shift Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve resolved guest complaints or operational issues. Be ready to discuss your approach and how you remained calm under pressure, as this will resonate well with their focus on excellent guest service.
✨Ask Thoughtful Questions
Prepare questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how they handle busy service periods. This not only demonstrates your interest but also helps you gauge if it’s the right fit for you.
