At a Glance
- Tasks: Lead shifts, manage operations, and create amazing guest experiences at NOPI.
- Company: Join Ottolenghi, a vibrant and inclusive restaurant known for its bold flavours.
- Benefits: Enjoy 28 days annual leave, delicious staff meals, and health support.
- Other info: Opportunities for learning, development, and a warm, supportive culture.
- Why this job: Be part of a creative team that values your ideas and passion for hospitality.
- Qualifications: Experience in a managerial role and a love for guest service.
The predicted salary is between 30000 - 40000 € per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. NOPI is Ottolenghi's sophisticated Soho restaurant, renowned for its bold, Middle Eastern-influenced flavours and elegant, all-day dining experience. Since opening in 2011, NOPI has been a landmark destination for food lovers in the heart of London.
What you’ll do:
- Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
- Supervise and support front-of-house team members during service.
- Prepare daily menus, allergen lists and collaborate closely with Back of House.
- Handle guest queries, feedback, and complaints with professionalism and care.
- Ensure the venue is fully set up, maintained, and clean throughout service.
- Support with opening and closing procedures, including cashbooks.
- Monitor compliance with health and safety and food safety regulations.
- Provide team briefings, manage training and support with onboarding of new employees.
- Support management with stock take when required.
What we’re looking for:
- Previous experience in Floor Manager, Assistant, or Restaurant Manager.
- A confident communicator who can motivate and support a team.
- Genuine passion for guest service and creating a welcoming atmosphere.
Key skills:
- Natural leadership presence with excellent communication skills.
- Ability to remain calm and solution-focused under pressure.
- Strong organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for hospitality and guest service and continuous improvement.
What’s in it for you?
- 28 days annual leave per year, inclusive of bank holidays.
- Delicious Ottolenghi staff meals on shift and generous staff discount.
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts.
- Refer a Friend Bonus: £500 for each successful referral.
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses.
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated.
- Enhanced Parental Pay after two years’ service.
- A special birthday treat to celebrate your day.
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen.
- A collaborative and creative environment where your ideas are valued.
If you care about great food, great people, and doing things properly, we'd love to hear from you.
Floor Manager / Shift Manager in City of Westminster employer: Ottolenghi HQ & Test Kitchen
At Ottolenghi, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and creativity. As a Floor Manager at NOPI in the heart of London, you'll enjoy a range of benefits including generous annual leave, delicious staff meals, and extensive learning opportunities, all while leading a passionate team dedicated to delivering exceptional guest experiences. Join us to be part of a supportive environment where your growth is nurtured and your ideas are celebrated.
Contact Detail:
Ottolenghi HQ & Test Kitchen Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager / Shift Manager in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ottolenghi's vibe on social media or their website. Understanding their values and how they treat their team can help you connect during your chat.
✨Tip Number 2
Practice your communication skills! As a Floor Manager, you'll need to motivate your team and handle guest queries with ease. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've created welcoming experiences in the past. This will demonstrate your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Ottolenghi family right from the start!
We think you need these skills to ace Floor Manager / Shift Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your genuine passion for guest service and creating a welcoming atmosphere.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key skills and experiences mentioned in the job description. We want to see how your background aligns with what we’re looking for at NOPI!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-organised applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ottolenghi HQ & Test Kitchen
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with NOPI’s menu and the unique flavours that Ottolenghi is known for. This shows your genuine interest in the role and helps you discuss how you can contribute to creating a vibrant dining experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your natural leadership presence and ability to support a team under pressure.
✨Emphasise Guest Service Passion
Be ready to share stories that highlight your passion for guest service. Discuss how you’ve gone above and beyond to create a welcoming atmosphere and handle guest feedback professionally. This aligns perfectly with what Ottolenghi values in their team members.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a busy shift or dealing with a difficult customer. Practise your responses to show that you can remain calm and solution-focused, which is crucial for a Floor Manager role.
