At a Glance
- Tasks: Lead front-of-house operations and create joyful guest experiences.
- Company: Join the vibrant Ottolenghi team in a warm, welcoming atmosphere.
- Benefits: Flexible hours, staff meals, health benefits, and career development opportunities.
- Other info: Enjoy ongoing training and a chance to grow within a dynamic hospitality group.
- Why this job: Be a natural leader in a creative, supportive environment with delicious food.
- Qualifications: Experience in hospitality and a passion for exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
At Ottolenghi, we take pride in offering vibrant, high-quality dishes and exceptional hospitality in a warm and welcoming atmosphere. Our Spitalfields restaurant, part of the Ottolenghi group, is looking for a passionate and experienced Shift Manager to join the team on a full-time basis.
As a Shift Manager at Ottolenghi Chelsea, you’ll play a key role in delivering joyful guest experiences while supporting, guiding, and inspiring your team throughout each service.
The Ideal Shift Manager at Ottolenghi Chelsea will:
- Lead front-of-house operations during service, ensuring a smooth and consistent experience for both guests and team members.
- Support colleagues on the floor, at the till, and with takeaway customers while maintaining a calm and professional presence.
- Welcome guests and manage their journey from arrival to departure, always providing warm, thoughtful service.
- Handle guest feedback with empathy and generosity, maintaining the highest standards of hospitality and professionalism.
- Collaborate closely with the General Manager, Assistant General Manager, and Head Chef to uphold service and operational excellence.
- Help train, support, and mentor new team members in Ottolenghi’s hospitality standards and service values.
- Promote a harmonious environment by supporting coordination between the kitchen, floor, and retail teams.
- Stay organised, proactive, and solution-focused in a dynamic and fast-paced setting.
What’s in it for you:
- Flexible Hours: A mix of morning and evening shifts with work‑life balance.
- Full‑Time Employment: Stability and progression in a growing hospitality group.
- Refer a Friend Bonus: £500 for each successful referral.
- Staff Meals & Discounts: Enjoy Ottolenghi food during your shifts and generous discounts across our restaurants, delis, and webstore.
- Health Benefits: Comprehensive health insurance options.
- 28 Days Paid Holiday and company pension scheme.
- Career Development: Ongoing training and internal promotion opportunities.
- Monthly Workshops: Exclusive Ottolenghi sessions on food, hospitality, and leadership.
- Warm, Supportive Culture: Be part of a team that values creativity, care, and collaboration.
If you’re a natural leader with a passion for hospitality and a love for vibrant, flavourful food, we’d love to hear from you!
Shift Manager employer: Ottolenghi Chelsea
At Ottolenghi, we pride ourselves on fostering a warm and supportive work culture that values creativity and collaboration. As a Shift Manager in our vibrant Spitalfields restaurant, you'll enjoy flexible hours, comprehensive health benefits, and opportunities for career development through ongoing training and internal promotions. Join us to be part of a passionate team dedicated to delivering exceptional guest experiences while enjoying generous staff meals and discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ottolenghi's vibe on social media or their website. This will help you connect with the team and show that you're genuinely interested in being part of their warm and welcoming atmosphere.
✨Tip Number 2
Practice your hospitality skills! Think about how you would handle guest feedback or support your team during a busy shift. Role-playing these scenarios with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've inspired and guided your team in previous roles. Highlighting your ability to create a harmonious environment will resonate well with the hiring managers at Ottolenghi.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Ottolenghi family.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating joyful guest experiences and how you’ve inspired your team in the past.
Tailor Your Application:Make sure to customise your application to reflect the values and standards of Ottolenghi. Mention specific skills or experiences that align with the role of Shift Manager, especially those related to leading a team and maintaining high service standards.
Be Professional Yet Approachable:While we want to see your personality, it’s important to maintain a professional tone in your written application. Balance warmth and professionalism to show that you can handle guest feedback with empathy while being a reliable leader.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ottolenghi Chelsea.
How to prepare for a job interview at Ottolenghi Chelsea
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Ottolenghi's menu and the unique dishes they offer. This shows your passion for their food and helps you discuss how you can contribute to the guest experience.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. This will demonstrate your capability to inspire and guide others.
✨Emphasise Customer Service Excellence
Ottolenghi values exceptional hospitality, so be ready to discuss how you handle guest feedback and ensure a positive dining experience. Share specific instances where you’ve gone above and beyond for customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to stay calm under pressure or coordinate between teams, and be prepared to explain your thought process and actions.
