At a Glance
- Tasks: Lead front-of-house operations and create joyful guest experiences.
- Company: Join the vibrant Ottolenghi team in a warm, welcoming atmosphere.
- Benefits: Flexible hours, staff meals, health benefits, and career development opportunities.
- Other info: Enjoy ongoing training and exclusive workshops on food and leadership.
- Why this job: Be a natural leader in a creative, supportive environment with delicious food.
- Qualifications: Experience in hospitality and a passion for exceptional service.
The predicted salary is between 28800 - 43200 £ per year.
At Ottolenghi, we take pride in offering vibrant, high-quality dishes and exceptional hospitality in a warm and welcoming atmosphere. Our Spitalfields restaurant, part of the Ottolenghi group, is looking for a passionate and experienced Shift Manager to join the team on a full-time basis.
As a Shift Manager at Ottolenghi Chelsea, you’ll play a key role in delivering joyful guest experiences while supporting, guiding, and inspiring your team throughout each service.
The Ideal Shift Manager at Ottolenghi Chelsea will:
- Lead front-of-house operations during service, ensuring a smooth and consistent experience for both guests and team members.
- Support colleagues on the floor, at the till, and with takeaway customers while maintaining a calm and professional presence.
- Welcome guests and manage their journey from arrival to departure, always providing warm, thoughtful service.
- Handle guest feedback with empathy and generosity, maintaining the highest standards of hospitality and professionalism.
- Collaborate closely with the General Manager, Assistant General Manager, and Head Chef to uphold service and operational excellence.
- Help train, support, and mentor new team members in Ottolenghi’s hospitality standards and service values.
- Promote a harmonious environment by supporting coordination between the kitchen, floor, and retail teams.
- Stay organised, proactive, and solution-focused in a dynamic and fast-paced setting.
What’s in it for you:
- Flexible Hours: A mix of morning and evening shifts with work‑life balance.
- Full‑Time Employment: Stability and progression in a growing hospitality group.
- Refer a Friend Bonus: £500 for each successful referral.
- Staff Meals & Discounts: Enjoy Ottolenghi food during your shifts and generous discounts across our restaurants, delis, and webstore.
- Health Benefits: Comprehensive health insurance options.
- 28 Days Paid Holiday and company pension scheme.
- Career Development: Ongoing training and internal promotion opportunities.
- Monthly Workshops: Exclusive Ottolenghi sessions on food, hospitality, and leadership.
- Warm, Supportive Culture: Be part of a team that values creativity, care, and collaboration.
If you’re a natural leader with a passion for hospitality and a love for vibrant, flavourful food, we’d love to hear from you!
Shift Manager in London employer: Ottolenghi Chelsea
Ottolenghi Chelsea is an exceptional employer that fosters a vibrant and inclusive work environment, where passion for food and hospitality thrives. Employees benefit from generous perks such as staff meals, discounts, and comprehensive wellbeing support, alongside ample opportunities for career development in a dynamic London setting. Join us to be part of a team that values strong communication and teamwork, ensuring every guest enjoys a memorable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ottolenghi's vibe on social media or their website. This will help you connect with the team and show that you're genuinely interested in being part of their warm and welcoming atmosphere.
✨Tip Number 2
Practice your hospitality skills! Think about how you would handle guest feedback or support your team during a busy shift. Role-play these scenarios with a friend to build your confidence and demonstrate your passion for exceptional service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at Ottolenghi. They might share valuable insights that can help you stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Ottolenghi family and ready to contribute to their vibrant team.
We think you need these skills to ace Shift Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share why you’re excited about the Shift Manager role at Ottolenghi and how you connect with our vibrant food culture.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the job description. We want to see how your skills in leading teams and delivering exceptional service can contribute to our warm atmosphere.
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We value creativity and collaboration, so let us know how you’d fit into our supportive team environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Ottolenghi Chelsea
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Ottolenghi's menu and the unique dishes they offer. This shows your genuine interest in the role and helps you discuss how you can enhance the guest experience with your knowledge.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. This will demonstrate your capability to inspire and guide others.
✨Emphasise Customer Service Excellence
Ottolenghi values exceptional hospitality, so be ready to discuss how you handle guest feedback and ensure a positive dining experience. Share specific instances where you’ve gone above and beyond for customers to highlight your commitment to service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a busy service or managing a difficult customer. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.
