At a Glance
- Tasks: Welcome guests, assist with purchases, and ensure a fantastic experience.
- Company: Join the vibrant team at Ottolenghi, known for its energetic atmosphere.
- Benefits: 28 days leave, delicious staff meals, health support, and referral bonuses.
- Other info: Flexible role with opportunities to learn across different departments.
- Why this job: Be the face of Ottolenghi and create memorable experiences for our guests.
- Qualifications: Experience in retail or hospitality, excellent communication skills, and a friendly attitude.
The predicted salary is between 20000 - 25000 € per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
Ottolenghi Bicester Village is looking for a Front of House team member to join them on a full-time basis. As a Front of House Assistant, you’ll be the face of Ottolenghi, welcoming customers into our shop, assisting with their purchases, and ensuring they have a wonderful experience. While the role primarily involves shop assistant duties, you will also be cross‑trained in other departments to support our diverse operations. This could include helping with table service or bar shifts, so flexibility and a proactive attitude are key.
The ideal Front of House Team Member at Ottolenghi Bicester Village will be:
- Greeting our guests with a warm welcome
- Passionate about delivering exceptional customer service and a commitment to exceeding guest expectation
- Working with other team‑members to ensure a streamline service
- Assisting in other areas as needed, including bar shifts
- Selling products with knowledge in our shop area
- Giving great customer service when serving our guests food and drink
The ideal Front of House Team Member at Ottolenghi will have:
- Experience in retail and or hospitality
- Excellent communication skills and a good level of English, both spoken and written
- A positive friendly attitude
- The ability and desire to provide exceptionally high levels of customer service to create exceptional experiences
What's in it for you:
- 28 days annual leave per year, inclusive of bank holidays
- Delicious Ottolenghi staff meals on shift and generous staff discount
- Health and well‑being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
- Refer a Friend Bonus: £500 for each successful referral
- Learning opportunities
Front Of House Team Member employer: Ottolenghi Bicester
At Ottolenghi, we pride ourselves on fostering a vibrant and supportive work environment where our team members are valued and encouraged to grow. As a Front of House Team Member at our Bicester Village location, you will enjoy competitive benefits such as 28 days of annual leave, delicious staff meals, and comprehensive health support, all while being part of a dynamic team dedicated to delivering exceptional customer experiences. Join us to not only enhance your skills across various departments but also to be part of a culture that celebrates passion and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Team Member
✨Tip Number 1
Get to know the company! Before your interview, dive into Ottolenghi's vibe and values. This way, you can show off your passion for their food and customer service during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and ready to showcase your excellent communication skills.
✨Tip Number 3
Be flexible and proactive! Highlight your willingness to jump into different roles, like bar shifts or table service, to show you're a team player who can adapt to whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front Of House Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. A warm and friendly tone can make a big difference.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House role at Ottolenghi. Highlight any relevant experience in retail or hospitality, and mention how you can contribute to creating exceptional experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re keen on joining our vibrant team at Ottolenghi Bicester Village.
How to prepare for a job interview at Ottolenghi Bicester
✨Know the Brand
Before your interview, take some time to research Ottolenghi and its values. Familiarise yourself with their vibrant food offerings and customer service ethos. This will help you demonstrate your passion for the brand and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create warm and welcoming experiences for guests at Ottolenghi.
✨Emphasise Flexibility and Teamwork
Since the role involves cross-training in various departments, highlight your adaptability and willingness to learn. Share instances where you've successfully worked as part of a team and how you can contribute to a smooth operation across different areas.
✨Practice Your Communication Skills
Excellent communication is crucial in this role. During the interview, focus on speaking clearly and confidently. You might even want to practice common interview questions with a friend to ensure you convey your thoughts effectively and maintain a positive attitude throughout.
