At a Glance
- Tasks: Welcome guests, assist with purchases, and ensure a fantastic experience.
- Company: Ottolenghi, known for vibrant food and a supportive team culture.
- Benefits: 28 days annual leave, delicious staff meals, health support, and learning opportunities.
- Other info: Enjoy exclusive workshops and a collaborative atmosphere celebrating individuality.
- Why this job: Join a creative environment where your ideas matter and you can grow.
- Qualifications: Experience in retail or hospitality, excellent communication skills, and a friendly attitude.
The predicted salary is between 22000 - 26000 € per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. Ottolenghi Bicester Village is looking for a Front of House team member to join them on a full-time basis.
As a Front of House Assistant, you’ll be the face of Ottolenghi, welcoming customers into our shop, assisting with their purchases, and ensuring they have a wonderful experience. While the role primarily involves shop assistant duties, you will also be cross‑trained in other departments to support our diverse operations. This could include helping with table service or bar shifts, so flexibility and a proactive attitude are key.
The ideal Front of House Team Member at Ottolenghi Bicester Village will be:
- Greeting our guests with a warm welcome
- Passionate about delivering exceptional customer service and a commitment to exceeding guest expectations
- Working with other team members to ensure a streamlined service
- Assisting in other areas as needed, including bar shifts
- Selling products with knowledge in our shop area
- Giving great customer service when serving our guests food and drink
The ideal Front of House Team Member at Ottolenghi will have:
- Experience in retail and/or hospitality
- Excellent communication skills and a good level of English, both spoken and written
- A positive friendly attitude
- The ability and desire to provide exceptionally high levels of customer service to create exceptional experiences
What's in it for you:
- 28 days annual leave per year, inclusive of bank holidays
- Delicious Ottolenghi staff meals on shift and generous staff discount
- Health and well‑being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
- Refer a Friend Bonus: £500 for each successful referral
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated
- Enhanced Parental Pay after two years’ service
- A special birthday treat to celebrate your day
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
- A collaborative and creative environment where your ideas are valued
If you care about great food, great people, and doing things properly, we’d love to hear from you.
Front Of House Team Member in Bicester employer: Ottolenghi Bicester
At Ottolenghi Bicester Village, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With exceptional benefits such as generous annual leave, delicious staff meals, and extensive learning opportunities, we empower our employees to grow both personally and professionally while delivering outstanding customer experiences. Join us in a dynamic environment that celebrates creativity and individuality, making every day at work rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Team Member in Bicester
✨Tip Number 1
Get to know Ottolenghi's vibe! Before you step into that interview, dive into their menu and understand their ethos. This way, when you chat with them, you can show off your passion for their food and culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make a guest feel special. Role-playing with a friend can help you nail those responses and show you're ready for anything.
✨Tip Number 3
Be flexible and open-minded! Since the role involves cross-training, highlight your willingness to learn new things. Share examples of how you've adapted in past jobs to show you're the perfect fit for their dynamic team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Ottolenghi family. Don’t miss out on this opportunity!
We think you need these skills to ace Front Of House Team Member in Bicester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for food and customer service. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or hospitality. We’re looking for someone who can deliver exceptional customer service, so share specific examples of how you've done this in the past. Tailoring your application to the role will show us you’re serious about joining our team!
Be Proactive:Since flexibility is key for this role, mention any experiences where you’ve taken initiative or adapted to new situations. Whether it’s helping out in different departments or going the extra mile for a customer, we love to see that proactive attitude in your application.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the Ottolenghi family right from the start!
How to prepare for a job interview at Ottolenghi Bicester
✨Know the Brand
Before your interview, take some time to research Ottolenghi and its values. Familiarise yourself with their vibrant food offerings and the warm atmosphere they create. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure every guest leaves with a smile.
✨Demonstrate Flexibility
Since the role involves cross-training in various departments, highlight your adaptability during the interview. Share instances where you've successfully taken on different roles or responsibilities, showcasing your proactive attitude and willingness to learn.
✨Practice Your Communication
Excellent communication skills are essential for this position. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer interactions to demonstrate your ability to engage warmly with guests and work well with your team.
