At a Glance
- Tasks: Supervise and support a vibrant team, ensuring top-notch service and standards.
- Company: Join Ottolenghi, known for its delicious food and warm hospitality.
- Benefits: Enjoy 28 days leave, staff meals, discounts, and health support.
- Other info: Access to exclusive workshops and continuous learning opportunities.
- Why this job: Be part of a creative environment where your ideas matter and growth is celebrated.
- Qualifications: 1+ years in retail/hospitality with strong leadership and communication skills.
The predicted salary is between 26100 - 31900 £ per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people.
We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
Ottolenghi Bicester Village brings our signature flavours and warm hospitality to one of the UK's most celebrated retail destinations.
It's a unique and exciting location that welcomes guests from across the country and beyond
- What you’ll do
- Supervise the team during service, ensuring standards are met.
- Train and support team members, providing guidance and feedback.
- Manage daily operations including opening/closing, stock replenishment, and cash handling.
- Ensure product displays, deli counters, and the shop floor are maintained to a high standard.
- Handle customer queries and complaints professionally and effectively.
- Maintain compliance with food safety, hygiene, and health and safety regulations.
- Support the Shop Manager with admin, reporting, and operational planning.
- What we’re looking for
- Previous supervisory or senior retail/hospitality experience, 1+ years minimum
- A passion for food and customer service.
- Strong organisational and communication skills.
- Key skills
- Natural leadership with the ability to motivate a team.
- Excellent customer-facing skills.
- Organised, detail-oriented, and commercially aware.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for food, retail, and customer service and continuous improvement.
What’s in it for you?
- 28 days annual leave per year, inclusive of bank holidays
- Delicious Ottolenghi staff meals on shift and generous staff discount
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
- Refer a Friend Bonus: £500 for each successful referral
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated
- Enhanced Parental Pay after two years’ service
- A special birthday treat to celebrate your day
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
- A collaborative and creative environment where your ideas are valued
- #J-18808-Ljbffr
Supervisor in Bicester employer: Ottolenghi Bicester Village
Ottolenghi Bicester Village is an exceptional employer that values its team members by fostering a vibrant work culture centred around food passion and customer service excellence. Employees benefit from comprehensive training opportunities, a supportive environment for personal growth, and the unique advantage of working in a prestigious retail location that attracts food enthusiasts from all over. Join us to be part of a dynamic team where your contributions are recognised and celebrated.
Contact Details:
Ottolenghi Bicester Village Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Bicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ottolenghi Bicester Village. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ottolenghi Bicester Village
Don't be shy about reaching out to Ottolenghi Bicester Village directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in Bicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ottolenghi Bicester Village and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ottolenghi Bicester Village
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
